Genesys Technical Program Manager

1 day ago


Dubai, Dubai, United Arab Emirates Robinson & Co (Singapore) Pte Ltd Full time

This role requires a highly skilled individual with technical expertise in Genesys contact centre solutions, including SIP Integration, IVR, Inbound, Outbound, Multichannel routing, GVP, Reporting, GIR, QM, WFM, e-Services, and experience in migrating from Genesys Engage to Genesys Cloud. As a Senior Contact Center Consultant, you will work closely with customers to ensure seamless integration and delivery of Genesys solutions.

Main Responsibilities
  • Solution Delivery:
  • Maintenance of the latest Genesys contact centre solutions,
  • Assisting customers with migration from Genesys Engage to Genesys Cloud
  • Technical Expertise:
  • Installation and configuration of Genesys applications,
  • Troubleshooting of Genesys Modules,
  • Genesys certified in CIM troubleshooting for support


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