Technical Project Lead
4 days ago
As a Technical Project Lead, you will be responsible for leading technical engineer teams in delivering contact center solutions to customers using Genesys Engage and Genesys Cloud. You will oversee project delivery, ensuring timely completion within agreed scope, cost, and quality parameters.
Key Responsibilities:
- Installation, testing, and commissioning of Genesys contact center solutions at customer sites.
- Providing Level 3 support for problem analysis and resolution to meet SLA timelines and first-time resolution targets.
- Leading solution delivery activities as delegated by management.
- Working as a lead technical resource to assist project managers in large projects, coordinating day-to-day project activities onsite.
Requirements:
- Bachelor's degree in IT or Computer Science Engineering or equivalent.
- PMP Certification.
- ITIL v4.0.
- Genesys Certified Professional Cloud.
- Minimum 6+ years of experience in installation and maintenance of Genesys Contact Center Solutions (Engage, Cloud, and migration from Engage to Cloud).
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