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Administrative Reception Specialist
3 months ago
The role of the Receptionist at Aldar Education is pivotal in ensuring a welcoming and efficient environment for both visitors and staff. This position requires a commitment to delivering exceptional customer service and maintaining a professional atmosphere.
Key Responsibilities- Customer Engagement: Provide outstanding service to all guests and personnel, embodying the values of the Academy.
- Visitor Reception: Welcome guests with a warm and helpful demeanor.
- Information Knowledge: Maintain a comprehensive understanding of the Academy's offerings and services.
- Guidance for Parents: Assist parents during the student registration and admission inquiries, ensuring a smooth process.
- Administrative Support: Perform various clerical tasks including updating attendance records, photocopying, filing, and managing routine correspondence.
- IT Proficiency: Conduct word processing and other computer-based tasks such as database management and internet research.
- Data Management: Generate lists and information as needed, including class rosters.
- Mail Handling: Organize and distribute incoming mail efficiently.
- Meeting Participation: Attend relevant meetings and contribute as necessary.
- Phone Management: Answer, screen, and direct incoming calls professionally, adhering to established telephone protocols.
- Reception Area Maintenance: Ensure the reception area is organized and well-stocked with necessary materials.
- Information Provision: Deliver accurate information in person and via phone or email.
- Admissions Support: Assist the Admissions team with both inbound and outbound calls.
- Inquiry Logging: Record admissions inquiries in the management information system.
- Clerical Duties: Execute additional clerical tasks such as filing and printing as required.
- Transportation Coordination: Arrange transportation for visitors when necessary.
- Comprehensive Information: Provide detailed information about the Academy, including curriculum and tuition.
- Referral System Usage: Direct calls to appropriate personnel using the established referral system.
- Management Support: Assist with tasks assigned by the management team as needed.
- Additional Duties: Undertake any other reasonable responsibilities aligned with the role's level and expectations.