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Administrative Reception Specialist

3 months ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Aldar Education Full time
Position Overview

The role of the Receptionist at Aldar Education is pivotal in ensuring a welcoming and efficient environment for both visitors and staff. This position requires a commitment to delivering exceptional customer service and maintaining a professional atmosphere.

Key Responsibilities
  • Customer Engagement: Provide outstanding service to all guests and personnel, embodying the values of the Academy.
  • Visitor Reception: Welcome guests with a warm and helpful demeanor.
  • Information Knowledge: Maintain a comprehensive understanding of the Academy's offerings and services.
  • Guidance for Parents: Assist parents during the student registration and admission inquiries, ensuring a smooth process.
  • Administrative Support: Perform various clerical tasks including updating attendance records, photocopying, filing, and managing routine correspondence.
  • IT Proficiency: Conduct word processing and other computer-based tasks such as database management and internet research.
  • Data Management: Generate lists and information as needed, including class rosters.
  • Mail Handling: Organize and distribute incoming mail efficiently.
  • Meeting Participation: Attend relevant meetings and contribute as necessary.
  • Phone Management: Answer, screen, and direct incoming calls professionally, adhering to established telephone protocols.
  • Reception Area Maintenance: Ensure the reception area is organized and well-stocked with necessary materials.
  • Information Provision: Deliver accurate information in person and via phone or email.
  • Admissions Support: Assist the Admissions team with both inbound and outbound calls.
  • Inquiry Logging: Record admissions inquiries in the management information system.
  • Clerical Duties: Execute additional clerical tasks such as filing and printing as required.
  • Transportation Coordination: Arrange transportation for visitors when necessary.
  • Comprehensive Information: Provide detailed information about the Academy, including curriculum and tuition.
  • Referral System Usage: Direct calls to appropriate personnel using the established referral system.
  • Management Support: Assist with tasks assigned by the management team as needed.
  • Additional Duties: Undertake any other reasonable responsibilities aligned with the role's level and expectations.