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Restaurant Hostess

2 months ago

Dubai, Dubai, United Arab Emirates AWJ Full time

Job Purpose:

A Hostess or host is a vital member of the AWJ team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. They greet customers as they enter the restaurant, take their reservation or put them on a waiting list, give them menus and show them to their seat. They may also handle phone calls and customer queries about the restaurant and menu, and assist various restaurant staff when necessary.

Key Responsibilities:

  • Greet incoming and departing guests/customers warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name and assist with any immediate questions that the guests may have
  • Use visual cues to seat guests in the dining area depending on their preference
  • Inform guests of current promotions and who will be serving them to ensure a smooth handoff to the service staff
  • Answer incoming calls to the restaurant and provide appropriate service
  • Manage the flow of guests, provide accurate wait times to incoming guests if appropriate and have proper communication with management regarding guests and seating
  • Protect establishment and patrons by adhering to sanitation, safety, and alcohol control policies
  • Contribute to team effort by accomplishing related results as needed

Requirements:

  • Experience minimum 1-year in a similar position
  • Good talent, good appearance, good presentation, smile
  • Possess IT skills in MS Excel and MS Word
  • Top-notch communication skills in the local language, both in written and verbal forms
  • Ability to describe and explain the menu
  • Ability to talk about specials and upselling
  • High interpersonal skills
  • Hard worker and team player
  • Highly self-motivated with the ability to motivate others
  • Leadership and multitasking skills
  • Time management skills