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Director of Rooms Operations

2 months ago

Dubai, Dubai, United Arab Emirates Marriott International, Inc Full time
Job Summary

As the strategic business leader of the Rooms department at Marriott International, Inc., you will be responsible for planning, developing, and implementing strategies to deliver exceptional guest experiences and drive revenue growth. This role requires a strong leader who can motivate and inspire a team to achieve excellence in customer service, quality, and financial performance.

Key Responsibilities
  • Leading the Rooms Team
    • Champion the brand's service vision and communicate a clear and consistent message to the team.
    • Makes and executes decisions to drive business results and achieve departmental goals.
    • Monitors and promotes room rates, specials, and promotions to maximize revenue.
  • Managing Profitability
    • Analyze service issues and identify trends to inform operational decisions.
    • Develop and execute an operational strategy aligned with the brand's business strategy.
    • Review and audit expenses to optimize financial performance.
  • Managing Revenue Goals
    • Monitor Rooms operations sales performance against budget.
    • Review reports and financial statements to determine Rooms operations performance.
    • Coach and support the operations team to effectively manage occupancy and rate, wages, and controllable expenses.
  • Ensuring Exceptional Customer Service
    • Demonstrate and communicate key drivers of guest satisfaction.
    • Deliver excellent customer service throughout the customer experience.
    • Review guest feedback and ensure corrective action is taken.
    • Create an atmosphere that meets or exceeds guest expectations.
  • Managing Human Resources Activities
    • Interview and hire employees.
    • Ensure employees are treated fairly and equitably.
    • Foster employee commitment to providing excellent service.
    • Solicit employee feedback and review employee satisfaction results.
Requirements
  • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.