Hotel Rooms Director

3 weeks ago


Dubai, Dubai, United Arab Emirates Kempinski Hotel Mall of the Emirates Full time
Director of Rooms Job Description

The Director of Rooms is a key member of the hotel management team, responsible for ensuring the smooth and efficient operation of the Rooms Division. This includes Front Office, Housekeeping, Laundry, Spa, and Recreation departments.

Key Responsibilities:
  • Strategic Planning: Participate in the development and preparation of the hotel's strategic plan, ensuring alignment with the company's overall goals and objectives.
  • Budgeting and Cost Control: Prepare and monitor the Rooms Division budget, ensuring cost control and maximizing revenue.
  • Revenue Management: Collaborate with Revenue Management and Sales to maximize room occupancy, rates, and profits.
  • Operational Efficiency: Optimize revenue by implementing sales-promoting activities and collaborating with Revenue Management to achieve the best possible Revenue Penetration Market Share in the market.
  • Labour Cost Control: Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity.
  • Employee Development: Conduct interviews with potential candidates, create career development plans for employees, and regularly organize departmental meetings.
  • Quality and Safety: Conduct daily walk-throughs to ensure quality standards and cleanliness in front and back of the house areas, and communicate up-to-date procedures for all safety relevant measures with the Fire & Safety team.
  • Guest Satisfaction: Maintain a high visibility with guests and employees, and ensure clear communications with all other department heads.

The Director of Rooms is responsible for maintaining 85% score during LQA inspections and will perform pre-opening tasks and responsibilities where applicable.


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