CCTV Monitoring and Control Room Specialist

3 weeks ago


Dubai, Dubai, United Arab Emirates AccorHotel Full time

The CCTV Operator will be responsible for ensuring the integrity, accuracy, and confidentiality of all information gained through the operation and monitoring of CCTV systems within the control room. This includes complying with Hyde quality standards and legislation, as well as liaising with the police, security services, and internal departments to ensure appropriate use of the system.

Key Responsibilities:

  • Operate and monitor all systems within the control room in an efficient manner, ensuring compliance with security operating procedures, legislation, and Hyde code of practice.
  • Liaise with the police, security services, and internal departments to ensure appropriate use of the system.
  • Record all events and actions taken in a clear, legible, and accurate written occurrence book, supported by the dedicated standards format.
  • Provide an efficient and courteous radio and telephone answering service, dealing with all inquiries.
  • Maintain a secure system for providing data, in accordance with Department of Protective Systems (Dubai Police) regulations, and ensure the security of the control room and equipment is maintained at all times.
  • Maintain the provision of information required by the security director and assistant security director, and assist in the monitoring of the CCTV system in accordance with DPS regulations and the continuity and admissibility of evidential material.
  • Support the security director and assistant security director by providing monitoring of maintenance agreements to ensure full provision of the system.
  • Be aware of your responsibilities in terms of health and safety, including appropriate health and safety training.
  • Ensure that you approach your duties, taking into consideration Hyde gentle service.
  • Conduct regular checks on all field officers to assure they are alert and carrying out their duties efficiently and effectively.
  • Assist in conducting investigations and prepare accompanying investigation reports for cases which occur within the Hotel, involving criminal acts, losses, or accidents caused to lives and properties, staff misconduct, cases affecting guests or staff that are of concern to Management.
  • Surveillance of hotel staff: ensure they abide by House Rules, and keep tags on movements of staff who are classified as suspects under investigations.
  • Keep the peace and order within the premises of the Hotel, dealing with criminals, trespassers, or difficult characters.
  • Keep the Security Manager and assistant security director constantly posted on all matters of security interest affecting the Hotel and the Department.
  • Conduct regular and periodical checks, and take immediate follow-up action on all systems, including the CCTV system.
  • Attend meetings and in-service training conducted by the Department.

Qualifications:

PERSONAL ATTRIBUTES

  • Good written and verbal communication skills
  • Computer literate
  • Must be able to maintain confidentiality at all times
  • Understanding and ability to work in a multicultural environment, tactfully and effectively

EXPERIENCE

  • Minimum 2 years experience in a similar capacity in a 5-star hotel
  • Knowledge of operation of the CCTV system
  • DPS CCTV Operator License

Remote Work: No

Employment Type: Full-time



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