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Front Office Supervisor

3 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Rotana Hotels & Resorts Full time
وظيفة: مشرف مكتب الاستقبال

نحن في روتانا للفنادق والمنتجعات نبحث عن مشرف مكتب استقبال ذو كفاءة عالية للانضمام إلى فريقنا. ستكون مسؤولياتك الرئيسية كما يلي:

  • استقبال الضيوف بطريقة احترافية وودية، مع تلبية توقعاتهم من لحظة الوصول حتى المغادرة.
  • الحفاظ على تواصل فعال مع جميع الأقسام ذات الصلة لضمان تقديم خدمة سلسة.
  • مراقبة مستويات الأسعار اليومية ومستويات الإشغال.
  • بناء علاقات عمل جيدة مع جميع موظفي مكتب الاستقبال، مع التركيز بشكل خاص على وكلاء الاستقبال وخدمات الضيوف.
  • الإشراف على جميع موظفي مكتب الاستقبال لضمان تقديم الخدمة للضيوف بطريقة احترافية وودية.
  • تحديث المعرفة حول خدمات الفندق المحلية وتزويد الضيوف بالمعلومات والإجابة على استفساراتهم.
  • التحقق من إغلاق جميع حسابات موظفي مكتب الاستقبال في نهاية الوردية لضمان دقة الفواتير والمرفقات.
  • ضمان إكمال جميع تسجيلات الضيوف وتوافقها مع معلومات الضيوف في نظام إدارة الفنادق.
المهارات

التعليم، المؤهلات والخبرات
يفضل أن يكون لديك درجة في مجال الضيافة مع خبرة سابقة في قسم مكتب الاستقبال داخل فندق. تعتبر مهارات التواصل الكتابي والشفهي باللغة الإنجليزية الممتازة ومعرفة لغة إضافية، بالإضافة إلى القدرات القوية في التعامل مع الآخرين وحل المشكلات، من الأمور الأساسية. كما يُفضل أن تكون لديك خبرة سابقة في استخدام نظام أوبرا.