Customer Service Team Lead

3 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

Role Overview:

This contact centre professional will oversee a team of customer service representatives, delivering exceptional service to our valued customers. As a key member of the team, you will be responsible for driving sales growth, improving customer satisfaction, and increasing operational efficiency.

Main Responsibilities:

  1. Team Leadership: Lead a high-performing team of customer service representatives, setting goals and objectives to drive sales growth and improve customer satisfaction.
  2. Culture Development: Foster a positive and inclusive work environment, promoting a culture of excellence, innovation, and teamwork.
  3. Quality Assurance: Conduct quality call evaluations, identifying areas for improvement and implementing corrective actions to maintain high service standards.
  4. Employee Development: Provide ongoing coaching, mentoring, and training to enhance the skills and knowledge of team members.
  5. Operational Excellence: Monitor and analyze key performance indicators (KPIs), making recommendations to improve operational efficiency and reduce costs.
  6. Sales Growth: Develop and implement strategies to increase sales revenue, promoting cross-selling and upselling opportunities to existing customers.
  7. Communication: Collaborate with internal stakeholders to resolve customer complaints and issues, maintaining open communication channels to ensure seamless delivery of services.

Requirements:

To succeed in this role, you will require strong leadership and interpersonal skills, with the ability to motivate and inspire your team to deliver exceptional results. A minimum of 3 years' experience in a customer-facing role, preferably in a contact centre environment, is essential. Bachelor's degree required. Excellent communication skills in English & Arabic are mandatory.



  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time

    We are looking for a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and team members.About Our Company:Abroad Work is a dynamic and growing company dedicated to developing a safe and lasting food system that...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard Workforce Solutions Full time

    As a Customer Service Team Lead at Transguard Workforce Solutions, you will play a vital role in delivering exceptional customer experiences. Our innovative HR solutions have made us the leading provider in the UAE, and we continue to push boundaries to achieve outstanding results.This full-time position is for a 12-month contract based in Abu Dhabi and...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Al Sahraa Group Full time

    Job OverviewWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Al Sahraa Group. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our call center, ensuring that we provide exceptional customer service to our clients.Main Responsibilities:Supervise and manage...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    About the Role:This is an exciting opportunity to lead a dynamic team in a fast-paced hotel environment. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of the Guest Service Center, ensuring that all interactions with guests are positive and memorable.Key Responsibilities:Leadership and Team Management:Lead,...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full time

    About the JobThis is an exciting opportunity to work in a dynamic environment as a Food Services Supervisor with Marriott International.Key Duties:Lead a team of staff members to ensure exceptional customer service and efficient food service operations.Develop and implement effective training programs to enhance team performance.Monitor dining areas for...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full time

    Abroad Work OverviewWe are a global leader in international job opportunities, committed to delivering unparalleled guest experiences. Our team of experts is dedicated to providing personalized service and exceeding expectations.Salary and BenefitsA competitive salary and comprehensive benefits package is available to successful candidates.Key...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full time

    Job Description:The Guest Service Center Supervisor will oversee the smooth and efficient operation of the Guest Service Center team. This role involves leading, supervising, and supporting team members to ensure excellent guest service.Responsibilities:Team Supervision:Lead and develop the Guest Service Center team to achieve exceptional customer...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Aurawoo International Full time

    Summary: We are seeking an experienced and results-driven individual to join our team as a Customer Service Manager. In this role, you will be responsible for overseeing and managing the customer service operations to ensure exceptional service delivery and customer satisfaction. You will lead a team of customer service professionals, implement strategies to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full time

    Service Delivery ExcellenceWe are committed to delivering exceptional service to our guests. To achieve this goal, we seek a highly skilled and experienced leader to manage the Etihad Guest Member Service Operations, Data Processing Unit, and Service Performance & Quality teams.The successful candidate will drive the delivery of high-quality service to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full time

    Job OverviewThe Sous Chef is a key member of our culinary team, responsible for overseeing kitchen operations, developing menus, and supervising staff. This is an excellent opportunity for an experienced chef to join a dynamic and innovative organization, contributing to the success of our food service operations.Main Responsibilities:To manage the kitchen...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

    We are seeking an experienced professional to lead our Customer Care Unit, providing exceptional service to our customers and driving business growth.Job Description:The successful candidate will be responsible for managing a team of customer service representatives, ensuring they have the necessary training and motivation to deliver excellent service. This...

  • Sales Team Lead

    5 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Elevon Core Full time

    Job Overview:We are seeking an experienced professional to join our team as a Sales Team Lead at Elevon Core.About the Role:This position is responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely manner.The ideal candidate will have strong communication skills, be able to work well under...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Trans Skills Group Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Strategist to join our team at Trans Skills Group. In this role, you will be responsible for developing and implementing customer-centric service strategies that drive excellence in service delivery.ResponsibilitiesDesign and implement service quality management systems to ensure high standards...

  • Execution Team Lead

    3 weeks ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Siemens Mobility Full time

    Execution Team Lead - Customer ServiceWe know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways.An opportunity has arisen for an experienced Execution Team Lead to join the Siemens Service Team in Abu Dhabi to...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates La Vida Cafe Full time

    Job Summary:We are seeking a highly skilled and professional Customer Service Liaison to join our team at La Vida Cafe. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to clients.Key Responsibilities:Client Communication:Develop and maintain effective communication with clients, ensuring...

  • Cafe Team Lead

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates FOREFRONT TALENT Full time

    At Forefront Talent, we are seeking a talented Cafe Team Lead to oversee the day-to-day operations of our coffee shop in Abu Dhabi. The ideal candidate will have a minimum of 3 years of experience in managing suppliers, training staff, and maintaining high standards of customer service.Responsibilities:Manage and train baristas to ensure excellent beverage...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Aurawoo International Full time

    We are currently looking for an experienced and talented Sales Coordinator for a reputed gas manufacturing company. Contract Type: Full TimeWork Location: Abu Dhabi Responsibilities: Responsible for customer satisfaction, technical support, sales assistance, and administrative tasks while ensuring aircraft maintenance and support with strong...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates GMG Full time

    Job DescriptionWe are seeking a highly skilled and experienced Manufacturing Team Lead to join our production team.In this role, you will be responsible for overseeing the day-to-day operations of our production floor, ensuring that all tasks are completed efficiently and effectively.You will work closely with our production team to identify areas for...

  • Senior Team Lead

    7 days ago


    Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full time

    Job Title: Senior Team LeadCompany OverviewWe are a leading hospitality group, dedicated to providing exceptional guest experiences. Our hotel, Traders Hotel, Abu Dhabi, is a part of the Shangri-La Group, a renowned name in the industry.Job DescriptionAs a Senior Team Lead, you will be responsible for ensuring seamless guest arrivals and departures, managing...


  • Abu Dhabi, Abu Dhabi, United Arab Emirates Experts Plus Recruitment Services Full time

    Job SummaryWe are seeking a seasoned Sales and Customer Service Director to join our team at Experts Plus Recruitment Services. In this role, you will be responsible for leading the sales and customer service team and driving business growth.Your key responsibilities will include:Leading the sales and customer service team.Developing and implementing sales...