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Customer Service Manager

1 week ago

Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full time

We are seeking an experienced professional to lead our Customer Care Unit, providing exceptional service to our customers and driving business growth.

Job Description:

The successful candidate will be responsible for managing a team of customer service representatives, ensuring they have the necessary training and motivation to deliver excellent service. This will involve developing problem-solving and communication skills, as well as taking ownership of individual request cases escalated to senior management or regulators.

  • Manage a team of customer service representatives to achieve agreed service level targets.
  • Develop and implement policies, systems, and procedures to ensure high-quality customer service.
  • Collaborate with other departments to identify opportunities for continuous improvement and sustainability of systems and practices.