Senior Team Lead

2 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full time

Job Title: Senior Team Lead

Company Overview

We are a leading hospitality group, dedicated to providing exceptional guest experiences. Our hotel, Traders Hotel, Abu Dhabi, is a part of the Shangri-La Group, a renowned name in the industry.

Job Description

As a Senior Team Lead, you will be responsible for ensuring seamless guest arrivals and departures, managing cash handling tasks, and fulfilling special guest requests. You will also attend to concierge and business center requests, providing accurate and timely information to our guests.

Required Skills and Qualifications
  • A warm and friendly personality with excellent communication skills.
  • Prior experience in luxury hospitality or customer service, with a proven track record of delivering exceptional guest experiences.
  • Ability to work well under pressure, maintaining a positive attitude and smile even in challenging situations.
  • Strong knowledge of hotel operations, with the ability to intuitively recommend rooms and facilities to our guests.
Benefits

We offer a competitive salary, opportunities for career growth and development, and a collaborative work environment that values teamwork and open communication.


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