Customer Service Team Lead

1 day ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard Workforce Solutions Full time

As a Customer Service Team Lead at Transguard Workforce Solutions, you will play a vital role in delivering exceptional customer experiences. Our innovative HR solutions have made us the leading provider in the UAE, and we continue to push boundaries to achieve outstanding results.

This full-time position is for a 12-month contract based in Abu Dhabi and involves directing a team of administrative professionals to deliver top-notch customer support.

  • Key Responsibilities:
  • DIRECTING CUSTOMER SERVICE TEAM
  • ENSURING TIMELY ISSUE RESOLUTION
  • COORDINATING COMMUNICATION BETWEEN CLIENTS AND INTERNAL TEAMS
  • MONITORING SERVICE LEVEL AGREEMENTS
  • CONTINUOUS IMPROVEMENT OF CUSTOMER SERVICE PROCESS

Requirements:

  • Proven leadership skills
  • Excellent communication and interpersonal skills
  • Ability to motivate and train staff
  • Strong analytical and problem-solving skills
  • Minimum 5 years of experience in customer-facing roles


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