Customer Service Team Lead
5 days ago
This is an exciting opportunity to lead a dynamic team in a fast-paced hotel environment. As a Guest Services Supervisor, you will be responsible for overseeing the daily operations of the Guest Service Center, ensuring that all interactions with guests are positive and memorable.
Key Responsibilities:- Leadership and Team Management:
- Lead, motivate, and develop a high-performing team to achieve exceptional guest satisfaction scores.
- Foster a culture of teamwork, open communication, and continuous learning.
- Call Handling and Resolution:
- Expertly handle and resolve guest inquiries, concerns, and complaints in a professional and courteous manner.
- Demonstrate a thorough understanding of hotel services, policies, and procedures.
- Operational Efficiency:
- Optimize the Guest Service Center's workflow to minimize wait times and maximize productivity.
- Maintain accurate records of guest interactions, including preferences and special requests.
- Training and Development:
- Design and deliver training programs to enhance team members' skills and knowledge.
- Coach and mentor team members to achieve individual and team goals.
- Quality Assurance:
- Conduct regular quality checks to ensure compliance with hotel standards.
- Analyze data to identify trends and areas for improvement.
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Customer Service Team Lead
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Abroad Work Full timeWe are looking for a highly skilled and experienced Customer Service Team Lead to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and team members.About Our Company:Abroad Work is a dynamic and growing company dedicated to developing a safe and lasting food system that...
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Customer Service Team Lead
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Transguard Workforce Solutions Full timeAs a Customer Service Team Lead at Transguard Workforce Solutions, you will play a vital role in delivering exceptional customer experiences. Our innovative HR solutions have made us the leading provider in the UAE, and we continue to push boundaries to achieve outstanding results.This full-time position is for a 12-month contract based in Abu Dhabi and...
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Food Service Team Lead
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Marriott International Full timeAbout the JobThis is an exciting opportunity to work in a dynamic environment as a Food Services Supervisor with Marriott International.Key Duties:Lead a team of staff members to ensure exceptional customer service and efficient food service operations.Develop and implement effective training programs to enhance team performance.Monitor dining areas for...
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Service Center Team Lead
1 day ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Minor International Full timeJob Description:The Guest Service Center Supervisor will oversee the smooth and efficient operation of the Guest Service Center team. This role involves leading, supervising, and supporting team members to ensure excellent guest service.Responsibilities:Team Supervision:Lead and develop the Guest Service Center team to achieve exceptional customer...
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Customer Service Manager
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Client of Aurawoo International Full timeSummary: We are seeking an experienced and results-driven individual to join our team as a Customer Service Manager. In this role, you will be responsible for overseeing and managing the customer service operations to ensure exceptional service delivery and customer satisfaction. You will lead a team of customer service professionals, implement strategies to...
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Member Services Team Lead
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Etihad Full timeService Delivery ExcellenceWe are committed to delivering exceptional service to our guests. To achieve this goal, we seek a highly skilled and experienced leader to manage the Etihad Guest Member Service Operations, Data Processing Unit, and Service Performance & Quality teams.The successful candidate will drive the delivery of high-quality service to...
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Automotive Service Team Lead
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Mansoor Enterprises Full timeAbout Our Company:Gulf Brands International is a renowned player in the industry, offering a wide range of products and services.Job Overview:We are seeking a highly skilled and experienced Retail Lube Supervisor to join our team at Al Mansoor Enterprises.Main Duties:To oversee the daily operations of the retail lube service, ensuring high-quality work and...
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Customer Service Director
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Azadea Group Full timeLeadership RoleWe are seeking an experienced Customer Service Director to lead our store team. Key responsibilities include:Developing and implementing customer service strategies to improve satisfactionLeading and developing a high-performing store teamMaintaining a high standard of store appearance and presentationManaging stock levels and store...
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Customer Service Manager
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates First Abu Dhabi Bank Full timeWe are seeking an experienced professional to lead our Customer Care Unit, providing exceptional service to our customers and driving business growth.Job Description:The successful candidate will be responsible for managing a team of customer service representatives, ensuring they have the necessary training and motivation to deliver excellent service. This...
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Food Service Team Lead
14 hours ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Miral Experiences Full timeJob OverviewThe Sous Chef is a key member of our culinary team, responsible for overseeing kitchen operations, developing menus, and supervising staff. This is an excellent opportunity for an experienced chef to join a dynamic and innovative organization, contributing to the success of our food service operations.Main Responsibilities:To manage the kitchen...
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Operations Team Lead
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Caffeino Full timeWe are looking for a skilled Operations Team Lead to join our Engineering team at Caffeino. As an Operations Team Lead, you will be responsible for leading the day-to-day activities of our Engineering office and ensuring the delivery of high-quality operations.About the Role:Lead and manage the activities of the Engineering team, ensuring seamless operations...
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Sales Team Lead
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Elevon Core Full timeJob Overview:We are seeking an experienced professional to join our team as a Sales Team Lead at Elevon Core.About the Role:This position is responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely manner.The ideal candidate will have strong communication skills, be able to work well under...
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Customer Service Strategist
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Trans Skills Group Full timeJob DescriptionWe are seeking a highly skilled Customer Service Strategist to join our team at Trans Skills Group. In this role, you will be responsible for developing and implementing customer-centric service strategies that drive excellence in service delivery.ResponsibilitiesDesign and implement service quality management systems to ensure high standards...
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Execution Team Lead
3 weeks ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Siemens Mobility Full timeExecution Team Lead - Customer ServiceWe know that a business only thrives if our people are thriving. That's why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways.An opportunity has arisen for an experienced Execution Team Lead to join the Siemens Service Team in Abu Dhabi to...
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Customer Service Liaison
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates La Vida Cafe Full timeJob Summary:We are seeking a highly skilled and professional Customer Service Liaison to join our team at La Vida Cafe. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to clients.Key Responsibilities:Client Communication:Develop and maintain effective communication with clients, ensuring...
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Cafe Team Lead
5 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates FOREFRONT TALENT Full timeAt Forefront Talent, we are seeking a talented Cafe Team Lead to oversee the day-to-day operations of our coffee shop in Abu Dhabi. The ideal candidate will have a minimum of 3 years of experience in managing suppliers, training staff, and maintaining high standards of customer service.Responsibilities:Manage and train baristas to ensure excellent beverage...
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Senior Team Lead
4 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Shangri-La Group Full timeJob Title: Senior Team LeadCompany OverviewWe are a leading hospitality group, dedicated to providing exceptional guest experiences. Our hotel, Traders Hotel, Abu Dhabi, is a part of the Shangri-La Group, a renowned name in the industry.Job DescriptionAs a Senior Team Lead, you will be responsible for ensuring seamless guest arrivals and departures, managing...
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Customer Success Lead
7 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Arch and art advertising boards LLC Full timeAt Arch and art advertising boards LLC, we pride ourselves on delivering cutting-edge advertising solutions that drive real results for our clients. We're seeking a highly skilled Customer Success Lead to join our team and help us continue to innovate and grow!About the Role:As a Customer Success Lead, you will be responsible for managing a portfolio of...
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Customer Experience Lead
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Azadea Group Full timeAbout UsAzadea Group is a leading lifestyle retail company operating over 40 international franchise concepts across the Middle East and Africa. We are committed to delivering exceptional customer experiences and building strong relationships with our customers and stakeholders.We are seeking a highly skilled Floor Supervisor to join our team, who will be...
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Vehicle Repair Team Lead
2 days ago
Abu Dhabi, Abu Dhabi, United Arab Emirates Al Futtaim Group Full timeAbout the JobThe Al-Futtaim Group is seeking a highly skilled Vehicle Repair Team Lead to join its workshop team in Dubai. As a key member of the team, you will be responsible for managing the efficient repair of customer vehicles and ensuring quality services to satisfy vehicle throughput of 400+ vehicles per day.Main ResponsibilitiesManage a multi-cultural...