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Customer Service Liaison

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Anantara Hotels & Resorts Full time

About Us

Anantara Hotels & Resorts is committed to delivering exceptional guest experiences in Ras Al Khaimah, offering a unique blend of luxury and tranquility.

Job Summary

This role requires an individual with excellent communication skills, able to work effectively in a team environment, maintaining high standards of product and service quality.

Main Responsibilities:
  1. Be fully aware of the hotel's policies, including no-shows, cancellations, credit, and pre-payment policies.
  2. Stay up-to-date with current information and data on the hotel product, including room types, rates, and services.
Requirements:
  1. At least two years of experience in the Front Office or Reservations department.
  2. Familiarity with hotel operations, available technology (PMS & RMS), and distribution channels.