Customer Service Representative

6 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time
Job Summary

We are seeking a highly skilled and experienced Dining Host to join our team at IHG Hotels & Resorts.

The ideal candidate will have a proven track record in providing exceptional customer service, managing restaurant bookings, and ensuring seamless guest experiences.

  • Key Responsibilities:
  • Manage restaurant reservations, confirm bookings, and check guests in for their reservations.
  • Welcoming and greeting guests as they arrive, ensuring they feel welcome and comfortable.
  • Seating Guests: Assign tables according to the restaurant's seating plan and communicate with waitstaff about guest arrivals.
  • Managing the Waitlist: Keep track of guests on the waitlist, provide updates, and work with the restaurant's seating strategy.
  • Providing information about the restaurant's menu, handling complaints or issues, and making guests feel comfortable and taken care of.

About Our Team

IHG Hotels & Resorts is a leading hospitality company that prides itself on delivering exceptional guest experiences. Our team is committed to providing warm welcomes, memorable stays, and sincere farewells.



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