Customer Service Representative
6 days ago
We are seeking a highly skilled and experienced Dining Host to join our team at IHG Hotels & Resorts.
The ideal candidate will have a proven track record in providing exceptional customer service, managing restaurant bookings, and ensuring seamless guest experiences.
- Key Responsibilities:
- Manage restaurant reservations, confirm bookings, and check guests in for their reservations.
- Welcoming and greeting guests as they arrive, ensuring they feel welcome and comfortable.
- Seating Guests: Assign tables according to the restaurant's seating plan and communicate with waitstaff about guest arrivals.
- Managing the Waitlist: Keep track of guests on the waitlist, provide updates, and work with the restaurant's seating strategy.
- Providing information about the restaurant's menu, handling complaints or issues, and making guests feel comfortable and taken care of.
About Our Team
IHG Hotels & Resorts is a leading hospitality company that prides itself on delivering exceptional guest experiences. Our team is committed to providing warm welcomes, memorable stays, and sincere farewells.
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