Customer Service Supervisor

3 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Antal International Full time

We are seeking an experienced Logistics & Customer Service Manager to join our team at Antal International. In this role, you will be responsible for ensuring that our customers' needs are met or exceeded.

About the Role:
  • Take charge of managing a team of customer service representatives and internal stakeholders to deliver exceptional customer experiences.

The ideal candidate will have 5+ years of experience in a Multinational or reputed manufacturing company (Steel, Iron, Aluminium, Industrial products, chemicals, Machinery, Building materials), with a strong background in Customer Service, Logistics, Supply chain, Sales Operations, End to End Order Management. They should also possess excellent communication and leadership skills.

Responsibilities:
  • Develop and maintain personal relationships with external business partners and customers, ensuring timely and effective issue resolution.
  • Collaborate with the sales team to identify and pursue new business opportunities, driving revenue growth and expanding market share.
  • Stay up-to-date with industry trends and best practices, applying this knowledge to improve operational efficiency and drive continuous improvement.
Requirements:
  • Bachelor's degree in business or a related field.
  • 5+ years of experience in a similar role, preferably in the logistics or customer service sector.
  • Proven track record of delivering results-driven solutions, with a focus on customer satisfaction and loyalty.
  • Excellent communication, leadership, and interpersonal skills.
  • Knowledge of ERP systems, CRM software, and other relevant tools.


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