Customer Service Logistics Manager

2 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Antal International Full time

Direct message the job poster from Antal International

Business Director, GCC & MEA | Executive Search | Recruitment | Leading teams with expertise in IT & Technology, Finance & Auditing, Sales &…

Suitable candidate for Logistics & Customer Service Manager role must have 5+ years of experience in a Multinational or reputed manufacturing company (Steel, Iron, Aluminium, Industrial products, chemicals, Machinery, Building materials), and managing a team of customer service reps & Internal stakeholders. Experience in Customer Service, Logistics, Supply chain, Sales Operations, End to End Order Management is a must.

Role is based in close proximity: Sharjah, Ajman, Ras Al Khaimah (budget AED 15,000 - AED 20,000)

Purpose of Job: Logistics & Customer service manager will make sure that the needs of customers are being met or exceeded.

The aim is to provide and promote excellent customer service throughout the organization (by offering deep product knowledge, delivering dedicated support and ensuring a high acceptance rate of SLAs). The goal is to keep the department running in an efficient and organized manner, in compliance with Company guidelines and policies.

Role:
  • Build and further develop personal business relationships with external business partners | customers. Periodic customer visits, depending on the customer classification and problem definition.
  • Build and further develop personal business relationships with internal business partners, keeping close contact with Sales Executives, Local and European Product Managers, Finance Leaders, Production Leaders.
  • Constantly update knowledge of the procedures and processes of the iron and steel industry, through self-study, as well as through internal and external training.
  • Improve customer service experience, create engaged customers and facilitate organic growth.
Team Management:
  • Propose and build a working environment: diverse, equal and inclusive.
  • Evaluate the organization periodically, identifying and pipelining missing competencies.
  • Implement cascaded corporate objectives, as well as disseminate corporate philosophy.
  • Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Inspire, coach, and mentor Team Members (Team leaders).
  • Be responsible for team members' formal evaluation processes including career development, salary review, and performance management.
  • Monitor resources and utilize assets to achieve qualitative and quantitative targets.
  • Recognize & reward Team in a way that helps achieve its strategy.
Qualifications:
  • Bachelor's degree in business area. Advanced in Microsoft Administration, Marketing, Finance or related field from an accredited university.
  • 5+ years of experience in a similar position in Logistics OR Customer Service or Commercial area.
  • Good understanding of the 'End to End' order management process and commercial elements, including customer due diligence, creation and maintenance of records, pricing administration elements, etc.
  • Ability to think strategically and execute methodically with attention to detail.
  • Experience in people management: recruiting and selection, defining goals, periodical revision and monitoring, evaluation and feedback discussion, developing and talent management, mitigating attrition risk.
  • Strong project management skills and willingness to roll up your sleeves and do whatever is necessary, proven via delivered projects.
  • Advanced English language skills.
  • Knowledge of an ERP system (SAP) & customer service CRMs.
Seniority level
  • Associate
Employment type
  • Full-time
Job function
  • Supply Chain and Customer Service
Industries
  • Metalworking Machinery Manufacturing, Chemical Manufacturing, and Manufacturing
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