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Customer Service Representative

2 weeks ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates IHG Hotels & Resorts Full time
Job Overview

In this role, you will be the face of IHG Hotels & Resorts, providing exceptional service to our guests and exceeding their expectations. You will be responsible for handling guest inquiries, resolving issues, and ensuring a seamless stay experience.

Key Responsibilities:
  • Provide prompt, courteous, and efficient service to all guests.
  • Demonstrate a complete understanding of hotel policies, procedures, and service standards.
  • Rotate through various shifts to ensure adequate coverage.
  • Handle incoming calls and wake-up calls.
  • Collaborate with team members to achieve a high level of customer satisfaction.
  • Maintain guest confidentiality and handle sensitive information discreetly.
  • Take ownership of guest requests and notify them of any delays.
  • Address guest complaints and escalate issues to management as needed.

Requirements:
Please note that we are looking for individuals who are passionate about delivering exceptional service and have excellent communication skills.