Customer Service Representative

4 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full time

Job Title: Customer Service Representative

At ADIB, we are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing staff, you will be responsible for handling customer feedback received from Social Media pages in a timely and controlled manner.

The ideal candidate will have excellent communication skills, with the ability to provide customers with accurate and helpful responses based on their queries. Additionally, they will be able to deliver high-quality responses/resolutions to customer feedback and participate in discussions and knowledge sharing to enhance the team's knowledge and experience.

Key Responsibilities:

  1. Respond to customer inquiries/feedback received through Social Media pages in accordance with set processes and guidelines.
  2. Deliver FCR as and when applicable.
  3. Escalate complaints when identified to ensure timely resolution.
  4. Participate in providing key input to management derived from customer feedback to improve customer experience and satisfaction.

Requirements:

  • 2+ years' experience working in Customer Experience/Service.
  • High level of interpersonal and communication skills with good language command.
  • Thorough understanding of banking systems, policies, products, and procedures.
  • Ability to work in shift hours and weekends.


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