Customer Service Specialist

5 days ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Ennismore Full time

About the Role:

We are seeking an experienced Reservations Agent to join our team at Ennismore. As a key member of our front office team, you will be responsible for handling all reservation requests, responding to inquiries, and providing exceptional customer service.

Responsibilities:

  • Reservation Processing: Handle all reservation requests, including rooming lists, group blocks, and special requests, while maintaining accurate records and communicating effectively with guests.
  • Front Desk Support: Assist front desk staff with tasks such as posting advance deposits, processing reservations correspondence, and managing room assignments.
  • Sales and Marketing: Utilize sales techniques to maximize revenue, identify repeat guests, and promote sister properties during sold-out periods.

Requirements:

  • Experience: Minimum one year experience as a Receptionist or Reservation Agent in a 5-star hotel.
  • Education: High school degree.


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