Customer Service Specialist
5 days ago
About the Role:
We are seeking an experienced Reservations Agent to join our team at Ennismore. As a key member of our front office team, you will be responsible for handling all reservation requests, responding to inquiries, and providing exceptional customer service.
Responsibilities:
- Reservation Processing: Handle all reservation requests, including rooming lists, group blocks, and special requests, while maintaining accurate records and communicating effectively with guests.
- Front Desk Support: Assist front desk staff with tasks such as posting advance deposits, processing reservations correspondence, and managing room assignments.
- Sales and Marketing: Utilize sales techniques to maximize revenue, identify repeat guests, and promote sister properties during sold-out periods.
Requirements:
- Experience: Minimum one year experience as a Receptionist or Reservation Agent in a 5-star hotel.
- Education: High school degree.
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