Airline Support Specialist

1 week ago


Sharjah, Sharjah, United Arab Emirates Air Arabia Full time
Job Description

As a Customer Service Representative at Air Arabia, you will play a vital role in ensuring that our customers receive exceptional service and support.

Key Responsibilities:
  1. Handle Customer Enquiries and Complaints: Respond to customer calls, emails, and other forms of communication in a timely and professional manner, resolving issues and providing solutions to their queries.
  2. Provide Product and Service Information: Accurately inform customers about Air Arabia's products and services, including flight schedules, fares, and travel options.
  3. Process Travel Bookings and Modifications: Assist customers with booking, modifying, and cancelling their travel arrangements, ensuring that all necessary information is accurate and up-to-date.
  4. Escalate Complex Issues: Identify and prioritize complex customer complaints, escalating them to the relevant teams or departments as needed, and following up on action taken to ensure resolution.
  5. Collaborate with Internal Teams: Work closely with other departments, such as sales and marketing, to ensure seamless communication and service delivery.

Requirements: To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should be proficient in handling multiple customer interactions simultaneously and have a strong understanding of Air Arabia's products and services.



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