IT Support Specialist

1 week ago


Sharjah, Sharjah, United Arab Emirates Decision Management Consultants Full time
Job Overview:

As a key member of our team at Decision Management Consultants, the IT Support Specialist will be responsible for ensuring the smooth operation of our systems and infrastructure.

Main Responsibilities:

  • Manage and monitor all installed systems and infrastructure to ensure optimal performance and availability.
  • Install, configure, test, and maintain operating systems, application software, and system administration tools to support business operations.
  • Proactively identify and address potential system weaknesses, collaborating with developers to implement solutions and improve overall system efficiency.
  • Maintain robust security measures, backup strategies, and data protection protocols to safeguard our systems and data.
  • Develop and maintain custom software to automate tasks and reduce human intervention time.
  • Participate in the design and implementation of information and operational support systems to drive business growth and efficiency.
  • Provide second and third-level technical support to internal stakeholders, ensuring prompt resolution of technical issues.
  • Prepare and submit regular reports to management on system performance, security, and other key metrics.

Requirements:

  • Minimum 4-6 years of experience in installing, configuring, and troubleshooting UNIX/Linux/Windows environments.
  • Proven expertise in managing and tuning the performance of application suites, such as CRM, Microsoft AX, and Call Center systems.
  • Strong experience with firewalls, preferably in Sonic Wall, and knowledge of virtualization and containerization technologies (VMware and Virtual Box).
  • Experience in monitoring systems and a solid understanding of networking fundamentals (OSI network layers, TCP/IP).


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