Director of Engineering Operations
3 weeks ago
Job Summary
The Assistant Director of Engineering is responsible for overseeing the complete Engineering team, ensuring the physical plant is well-maintained, and managing controllable expenses to achieve or exceed budgeted goals.
Key Responsibilities
- Supervise and manage the Engineering team to ensure excellent customer service and a positive atmosphere for guest relations.
- Maintain and operate equipment at optimum effectiveness, efficiency, and safety.
- Establish and manage an effective rooms maintenance program.
- Ensure compliance with all Engineering departmental policies, standards, and procedures.
- Manage department's controllable expenses to achieve or exceed budgeted goals.
- Select and order or purchase new equipment, supplies, and furnishings.
- Inspect and evaluate the physical condition of facilities to determine the type of work required.
- Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
- Supervise the day-to-day operations of Engineering.
- Handle guest problems and complaints effectively.
- Empower employees to provide excellent customer service.
- Maintain accurate logs and records as required.
- Assist in effectively planning, scheduling, and evaluating preventative maintenance programs.
- Help establish priorities for total property maintenance needs.
- Ensure ongoing communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations, and recognition of exemplary performance.
- Celebrate successes and publicly recognize the contributions of team members.
- Establish and maintain open, collaborative relationships with employees.
- Ensure employees are treated fairly and equitably.
- Strive to improve service performance.
- Provide feedback to employees based on observation of service behaviors.
- Supervise employees' ability to execute departmental and property emergency procedures.
- Review employee satisfaction results to identify and address employee problems or concerns.
Qualifications
- Minimum 2-3 years' leadership experience in a similar role required.
- Highly organized, results-oriented, able to make decisions, and empower employees to ensure they exceed guest expectations.
- Computer literate in Microsoft Windows applications required.
- Engineering degree or related discipline preferred.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
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