Director of Engineering Operations

3 weeks ago


Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates Accor Full time

Job Summary

The Assistant Director of Engineering is responsible for overseeing the complete Engineering team, ensuring the physical plant is well-maintained, and managing controllable expenses to achieve or exceed budgeted goals.

Key Responsibilities

  • Supervise and manage the Engineering team to ensure excellent customer service and a positive atmosphere for guest relations.
  • Maintain and operate equipment at optimum effectiveness, efficiency, and safety.
  • Establish and manage an effective rooms maintenance program.
  • Ensure compliance with all Engineering departmental policies, standards, and procedures.
  • Manage department's controllable expenses to achieve or exceed budgeted goals.
  • Select and order or purchase new equipment, supplies, and furnishings.
  • Inspect and evaluate the physical condition of facilities to determine the type of work required.
  • Recommend or arrange for additional services such as painting, repair work, renovations, and the replacement of furnishings and equipment.
  • Supervise the day-to-day operations of Engineering.
  • Handle guest problems and complaints effectively.
  • Empower employees to provide excellent customer service.
  • Maintain accurate logs and records as required.
  • Assist in effectively planning, scheduling, and evaluating preventative maintenance programs.
  • Help establish priorities for total property maintenance needs.
  • Ensure ongoing communication occurs in all areas of responsibility to create awareness of business objectives, awareness of expectations, and recognition of exemplary performance.
  • Celebrate successes and publicly recognize the contributions of team members.
  • Establish and maintain open, collaborative relationships with employees.
  • Ensure employees are treated fairly and equitably.
  • Strive to improve service performance.
  • Provide feedback to employees based on observation of service behaviors.
  • Supervise employees' ability to execute departmental and property emergency procedures.
  • Review employee satisfaction results to identify and address employee problems or concerns.

Qualifications

  • Minimum 2-3 years' leadership experience in a similar role required.
  • Highly organized, results-oriented, able to make decisions, and empower employees to ensure they exceed guest expectations.
  • Computer literate in Microsoft Windows applications required.
  • Engineering degree or related discipline preferred.
  • Excellent communication and organizational skills.
  • Strong interpersonal and problem-solving abilities.

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