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Customer Experience Manager

2 months ago

Al Fujairah City, Fujairah, United Arab Emirates A Leading Manufacturing Company In The UAE Full time

Job Summary

We are seeking a highly skilled and experienced Customer Service Director to lead our customer service team at A Leading Manufacturing Company In The UAE. The ideal candidate will have a proven track record of delivering exceptional customer service and experience in managing a team of customer service representatives.

Key Responsibilities

  • Team Management
    • Oversee and manage the daily operations of the customer service team, ensuring that all customer inquiries and complaints are handled promptly and effectively.
    • Develop and implement customer service policies and procedures to ensure consistent customer satisfaction.
    • Train, mentor, and supervise a team of customer service employees to ensure high performance.
  • Customer Service Strategy
    • Develop strategies to enhance customer experience and loyalty, ensuring that customer needs are met and exceeded.
    • Monitor and analyze customer service metrics and KPIs to identify areas for improvement.
  • Collaboration and Communication
    • Collaborate with other departments to ensure smooth customer interactions and resolve issues.
    • Prepare and present regular reports on customer service performance to senior management.
  • Requirements
    • 5+ years of experience in customer service, preferably in a manufacturing industry.
    • Proven track record of delivering exceptional customer service and experience in managing a team of customer service representatives.
    • Ability to manage a team of 6 employees.
    • Strong communication and interpersonal skills.

About Us

A Leading Manufacturing Company In The UAE is a leading manufacturer of high-quality products in the UAE. We are committed to delivering exceptional customer service and building long-term relationships with our customers.