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Customer Service Expert

2 months ago

Al Fujairah City, Fujairah, United Arab Emirates Survitec Group Ltd. Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Survitec Group Ltd. as a key member of our global operations team.

Key Responsibilities
  • Customer Service and Support: Provide exceptional customer service and support to our clients, responding to their inquiries, resolving issues, and ensuring their needs are met.
  • Product and Service Knowledge: Develop and maintain in-depth knowledge of our survival technology products and services, including their features, benefits, and applications.
  • Relationship Building: Build and maintain strong relationships with our clients, understanding their business needs and providing tailored solutions to meet their requirements.
  • Communication and Interpersonal Skills: Possess excellent communication and interpersonal skills, with the ability to effectively communicate with clients, colleagues, and other stakeholders.
  • Problem-Solving and Analytical Skills: Demonstrate strong problem-solving and analytical skills, with the ability to analyze complex issues and develop effective solutions.
  • Teamwork and Collaboration: Work collaboratively with our global team to achieve business objectives, sharing knowledge and best practices to drive success.
Requirements
  • Education: Educated to undergraduate level.
  • Experience: Previous experience in a similar role, preferably in a customer-facing or sales environment.
  • Skills: Excellent attention to detail, strong customer relationship building skills, and the ability to develop and deliver multi-mode communications.
  • Personal Qualities: Confident, proactive, and results-driven, with a strong sense of urgency and enthusiasm.
What We Offer
  • Competitive Salary: A competitive base salary and benefits package.
  • Professional Development: Opportunities for management training and professional development.
  • Employee Assistance Programme: Access to an employee assistance programme for support and guidance.
  • Workplace Recognition: A workplace recognition scheme to reward and recognize individual and team achievements.