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Customer Service Representative

2 months ago

Al Fujairah City, Fujairah, United Arab Emirates Marriott International Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Marriott International. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, responding to their requests and needs, and ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Guest Communication: Answer and respond to guest calls, emails, and messages in a timely and professional manner, using clear and concise language.
  • Request Fulfillment: Dispatch and coordinate with other departments to fulfill guest requests, ensuring prompt and efficient service.
  • Log Management: Maintain accurate and up-to-date records of guest requests, including guest name, room number, and service request details.
  • Knowledge and Familiarity: Stay informed about hotel services, amenities, and local attractions, and be able to provide recommendations and information to guests.
  • Teamwork and Collaboration: Work closely with other Front Office team members to ensure seamless service delivery and effective communication.
Requirements
  • Education and Experience: Bachelor's degree in Hospitality or related field, or equivalent experience in a customer-facing role.
  • Language Skills: Proficient in English, with excellent verbal and written communication skills.
  • Technical Skills: Familiarity with hotel management systems, including OPERA, GXP, and AVAYA.
Working Conditions
  • Work Environment: Work in a fast-paced, dynamic environment, with frequent interactions with guests and colleagues.
  • Physical Demands: Stand for long periods, use a computer, and move around the hotel as needed.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional development.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.