Customer Relationship Officer
4 days ago
Job Title: Customer Relationship Officer - Relationship Builder
Job Summary:
We are seeking a highly skilled Customer Relationship Officer to join our team at Abu Dhabi Islamic Bank. As a key member of our Institutional Banking department, you will be responsible for managing relationships with our customers, ensuring the delivery of quality service, and promoting the bank's products and services.
Key Responsibilities:
- Relationship Management: Build and maintain strong relationships with our Institutional Banking customers, understanding their needs and preferences to provide tailored solutions.
- Product and Service Promotion: Promote Abu Dhabi Islamic Bank's products and services to customers, identifying opportunities to cross-sell and upsell.
- Customer Service: Provide exceptional customer service, responding to inquiries and resolving issues in a timely and professional manner.
- Operational Management: Manage the day-to-day operations of the department, ensuring compliance with bank policies and procedures.
- Staff Management: Supervise and mentor a team of customer service representatives, providing guidance and support to ensure excellent customer service.
Requirements:
- Education: Bachelor's degree in Business Administration, Marketing, or a related field.
- Experience: Minimum 3 years of experience in customer relationship management, sales, or a related field.
- Skills: Excellent communication and interpersonal skills, ability to build strong relationships with customers and colleagues.
- Knowledge: Broad knowledge of Abu Dhabi Islamic Bank's products and services, as well as industry trends and regulations.
Working Environment:
Abu Dhabi Islamic Bank is an equal opportunities employer and offers a dynamic and supportive work environment. We are committed to providing our employees with opportunities for growth and development.
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