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Customer Service Representative

2 months ago

Al Fujairah City, Fujairah, United Arab Emirates Survitec Group Ltd. Full time
About the Role

We are seeking a highly skilled Customer Service Representative to join our team at Survitec Group Ltd. as a key member of our global operations team.

Key Responsibilities
  • Customer Service and Support: Provide exceptional customer service and support to our clients, responding to their inquiries, resolving issues, and ensuring their needs are met.
  • Order Processing and Management: Process and manage customer orders, including custom and special orders, ensuring timely delivery and coordination with internal teams.
  • Relationship Building and Maintenance: Develop and maintain strong relationships with allocated customers, using product and service knowledge to provide a key communications link and ensure customer satisfaction.
  • Issue Resolution and Escalation: Respond to and resolve complex customer issues, securing managerial approvals as required, and ensuring timely resolution.
  • Customer Data Management: Schedule follow-up actions and enter relevant information into our customer relationship management system to create a call plan and ensure quality data for effective customer retention and business development activities.
  • Product and Service Knowledge: Develop and maintain in-depth knowledge of our products and services, including features, benefits, and applications, to provide expert advice and support to customers.
  • Team Collaboration and Communication: Collaborate with internal teams, including sales, marketing, and customer success, to ensure seamless communication and delivery of customer needs.
  • Continuous Learning and Development: Participate in training and development activities to enhance skills and knowledge, staying up-to-date with industry trends and best practices.
Requirements
  • Education: Educated to undergraduate level.
  • Attention to Detail: Excellent attention to detail and organizational skills.
  • Customer Service Experience: Previous experience in a similar role, with a focus on delivering exceptional customer service and support.
  • Communication and Interpersonal Skills: Strong communication and interpersonal skills, with the ability to build and maintain relationships with diverse groups of people.
  • Problem-Solving and Analytical Skills: Ability to analyze complex customer issues and develop effective solutions, with a focus on customer satisfaction and retention.
  • Adaptability and Flexibility: Ability to adapt to changing priorities and deadlines, with a focus on delivering high-quality results in a fast-paced environment.
What We Offer
  • Competitive Salary: A competitive base salary and benefits package.
  • Professional Development Opportunities: Opportunities for professional development and growth, including training and development programs.
  • Collaborative Work Environment: A collaborative and inclusive work environment, with a focus on teamwork and customer satisfaction.