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Renewals Specialist

2 months ago

Dubai, Dubai, United Arab Emirates IFZA Dubai Full time
Job Overview

The Renewals Consultant plays a crucial role in managing the process of professional licensure renewals for IFZA's partners and administrative teams. This involves meeting with partners to address objections or issues, notifying clients of license statuses and renewal dates, and conducting formal face-to-face meetings to ensure timely and organized communication.

Main Responsibilities
  • Renewal Notification: Notify clients or professional partners of upcoming renewal dates in line with organizational timeframes and guidelines.
  • Complex Case Handling: Handle escalations of complex cases passed from the administrative team and solve problems when unique scenarios arise.
  • Negotiation and Problem-Solving: Negotiate a variety of matters with professional partners and reach optimal outcomes for all parties.
  • Data Analysis and Action Planning: Accurately analyze data to determine trends and devise action plans to improve conversion rates of professional partners.
  • Portfolio Management: Monitor and update the CRM system regularly when managing a portfolio of work.
  • Client Communication: Respond to all client emails and queries on a range of scenarios faced by licensees.
  • Facilitated Meetings: Conduct face-to-face meetings with clients regularly.
  • Relationship Management: Maintain an ongoing relationship with professional partners, including preparing reports, hosting meetings, and conducting training sessions.
  • Additional Duties: Perform other job-related duties as assigned by Management.
Requirements
  • Language Proficiency: Full English proficiency is required.
  • Additional Languages: Additional spoken languages are a plus.
  • Computer Literacy: Intermediate computer literacy is required, e.g., MS Office.
  • Communication Skills: Confident personality with the ability to communicate effectively on phone calls and during face-to-face meetings.
  • Work Ethic: Self-motivated and accountable with a strong work ethic and a proven track record of exceptional performance.
  • Negotiation Skills: Strong negotiation skills.
  • Industry Knowledge: Industry knowledge relating to licensing amendments, cancellations, and immigration processes is advantageous but not mandatory.
  • Sales Experience: Demonstrated sales experience.
  • Customer Service: Customer service and client relationship management experience is advantageous.
Benefits
  • International Team: International team with over 50 nationalities.
  • Annual Leave: 24 annual leave days.
  • Annual Flight Home: Annual flight home.
  • Life Insurance: Life insurance plan.
  • Medical Insurance: Medical insurance plan (with the option to upgrade at your own cost).
  • Exclusive Discounts: Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more).
  • Company Events: Invitations to participate in various company functions, staff events, and department team building events.
  • Professional Growth: Opportunities to learn, develop, and grow with the organization.
  • Motivated Team: Being part of a motivated team and Moving Forward Company Culture.