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Renewals Specialist
1 month ago
The Renewals Consultant plays a pivotal role in ensuring the seamless renewal process for IFZA's professional partners and administrative teams. This involves collaborating with partners to address objections and issues, while also keeping clients informed about license statuses and renewal dates. The role demands effective communication, timely follow-ups, and adherence to organizational standards and timelines.
Main Responsibilities- Notify clients or professional partners of upcoming renewal dates in line with organizational timeframes and guidelines.
- Handle escalations of complex cases passed from the administrative team and solve problems when unique scenarios arise.
- Negotiate various matters with professional partners and reach optimal outcomes for all parties.
- Analyze data to determine trends and devise action plans to improve conversion rates of professional partners.
- Monitor and update the CRM system regularly when managing a portfolio of work.
- Respond to all client emails and queries on a range of scenarios faced by licensees.
- Conduct face-to-face meetings with clients regularly.
- Maintain an ongoing relationship with professional partners, including preparing reports, hosting meetings, and conducting training sessions.
- Perform other job-related duties as assigned by Management.
- Full English proficiency is required.
- Additional spoken languages are a plus.
- Intermediate computer literacy is required, e.g., MS Office.
- Confident personality with the ability to communicate effectively on phone calls and during face-to-face meetings.
- Self-motivated and accountable with a strong work ethic and a proven track record of exceptional performance.
- Strong negotiation skills.
- Industry knowledge relating to licensing amendments, cancellations, and immigration processes is advantageous but not mandatory.
- Demonstrated sales experience.
- Customer service and client relationship management experience is advantageous.
- International team (over 50 nationalities).
- 24 annual leave days.
- Annual flight home.
- Life insurance plan.
- Medical insurance plan (with the option to upgrade at your own cost).
- Access to exclusive Fazaa discounts (applicable in participating retail stores, food & beverage outlets, fitness clubs, cinemas, theme parks, clinics, and more).
- Invitations to participate in various company functions, staff events, and department team building events.
- Opportunities to learn, develop, and grow with the organization.
- Being part of a motivated team and Moving Forward Company Culture.