Front Desk Representative
2 weeks ago
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Rayhaan Hotels & Resorts. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay.
Key Responsibilities- Guest Greeting and Check-in: Greet guests warmly and efficiently, ensuring a personalized and welcoming experience.
- Room Assignment and Key Distribution: Assign rooms and distribute keys to guests, ensuring accuracy and attention to detail.
- Front Desk Operations: Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining a clean and organized workspace.
- Communication and Problem-Solving: Communicate effectively with guests, colleagues, and management, and resolve issues in a professional and courteous manner.
- Knowledge and Awareness: Maintain up-to-date knowledge of hotel information, local services, and promotions, and be aware of rate levels and occupancy levels.
- Education and Qualifications: A degree in hospitality or a related field, with previous experience in the Front Office Department within a hotel.
- Language Skills: Excellent written and verbal English communication skills, with knowledge of an additional language an advantage.
- Interpersonal and Problem-Solving Skills: Strong interpersonal and problem-solving abilities, with a focus on delivering exceptional customer service.
We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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Front Desk Representative
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