Guest Services Associate

4 days ago


Al Fujairah City, Fujairah, United Arab Emirates Nour Arjaan by Rotana Full time
Key Responsibilities

As a Customer Experience Representative, your key responsibilities will include:

  • Receiving guests in a professional and friendly manner, exceeding guest expectations from arrival through to departure.
  • Maintaining effective communication with all related departments to ensure smooth service delivery.
  • Maintaining up-to-date knowledge of the hotel and local services.
  • Maintaining awareness of guest profiles through the Opera guest profile system.
  • Ensuring that guest luggage is carried from the arrival point to the room and from the room to the departure point on check-out.
  • Handling all messages, mail, and packages for guests and employees, ensuring they are delivered at the appropriate time in a professional manner.

In addition to these key responsibilities, you will also be required to deliver morning newspapers to rooms, handle all messages and deliveries immediately without delay, and ensure the concierge desk and store room are clean, tidy, and well-organized.

The ideal candidate will possess excellent communication and interpersonal skills, as well as a positive and proactive attitude.


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