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Spa Service Coordinator
1 week ago
As a Spa Attendant at Rotana Hotels, your primary responsibility will be to ensure the smooth operation of the spa area, providing exceptional customer service and maintaining high standards of cleanliness and hygiene. You will work closely with the spa team to coordinate daily operations, manage 'back of house' duties, and prepare the spa area for guests.
Your key responsibilities will include:
- Coordinating with the spa team to ensure efficient daily operations and maintain a clean and organized spa area.
- Managing all 'back of house' duties, including laundry and linen management, to support the smooth operation of the spa.
- Preparing the spa area for guests, offering a warm welcome and providing refreshments.
- Ensuring that spa operations adhere to SOP guidelines and regulations, prioritizing guest satisfaction and safety.
- Providing exceptional customer service, handling queries and concerns in a professional and courteous manner.
- Contributing to stock control and inventory management for spa products, consumables, and linens.
