Service Coordinator
3 days ago
At Al Mulla Group, we are seeking a skilled Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in ensuring seamless communication between customers and our service team.
About the RoleThis is an exciting opportunity for a highly motivated individual to work in a fast-paced environment and make a real difference in delivering exceptional customer service.
Key Responsibilities:
- Welcome customers and gather details about vehicle issues or maintenance needs.
- Provide advice on necessary repairs and routine maintenance based on manufacturer recommendations.
- Explain service options, repair processes, and associated costs in a clear and professional manner.
- Ensure customer satisfaction by addressing questions or concerns promptly.
- Schedule service appointments and manage the service workflow.
- Communicate with the technical team to relay customer requests and prioritize tasks.
- Provide regular updates to customers on the status of their vehicles.
- Identify opportunities to promote additional services or products that enhance vehicle performance and longevity.
- Offer service packages, extended warranties, or other promotions to customers as applicable.
- Maintain comprehensive records of customer details, service history, and vehicle information.
- Ensure proper documentation of all completed repairs and services.
- Conduct post-service follow-ups to ensure customer satisfaction.
- Address and resolve any complaints or service-related issues promptly.
- Collaborate with the service team to ensure quality standards are met.
We are looking for a highly organized and detail-oriented individual who has:
- A high school diploma or equivalent; a diploma in automotive or business administration is a plus.
- Minimum 3-5 years of experience in a customer-facing role, preferably in the automotive or service industry.
- Strong customer service and interpersonal communication skills.
- Basic technical knowledge of vehicle systems and repairs.
- Proficient in using service management software and Microsoft Office Suite.
- Excellent organizational and multitasking abilities.
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