Service Coordinator

3 days ago


Al Fujairah City, Fujairah, United Arab Emirates Al Mulla Group Full time

At Al Mulla Group, we are seeking a skilled Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in ensuring seamless communication between customers and our service team.

About the Role

This is an exciting opportunity for a highly motivated individual to work in a fast-paced environment and make a real difference in delivering exceptional customer service.

Key Responsibilities:

  • Welcome customers and gather details about vehicle issues or maintenance needs.
  • Provide advice on necessary repairs and routine maintenance based on manufacturer recommendations.
  • Explain service options, repair processes, and associated costs in a clear and professional manner.
  • Ensure customer satisfaction by addressing questions or concerns promptly.
  • Schedule service appointments and manage the service workflow.
  • Communicate with the technical team to relay customer requests and prioritize tasks.
  • Provide regular updates to customers on the status of their vehicles.
  • Identify opportunities to promote additional services or products that enhance vehicle performance and longevity.
  • Offer service packages, extended warranties, or other promotions to customers as applicable.
  • Maintain comprehensive records of customer details, service history, and vehicle information.
  • Ensure proper documentation of all completed repairs and services.
  • Conduct post-service follow-ups to ensure customer satisfaction.
  • Address and resolve any complaints or service-related issues promptly.
  • Collaborate with the service team to ensure quality standards are met.
Qualifications and Requirements

We are looking for a highly organized and detail-oriented individual who has:

  • A high school diploma or equivalent; a diploma in automotive or business administration is a plus.
  • Minimum 3-5 years of experience in a customer-facing role, preferably in the automotive or service industry.
  • Strong customer service and interpersonal communication skills.
  • Basic technical knowledge of vehicle systems and repairs.
  • Proficient in using service management software and Microsoft Office Suite.
  • Excellent organizational and multitasking abilities.


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