Beauty Ambassador

5 days ago


Dubai, Dubai, United Arab Emirates CHALHOUB Group Full time
About the Role

We are seeking a highly skilled and experienced Beauty Ambassador to join our team at CHALHOUB Group. As a key member of our luxury customer experience team, you will be responsible for delivering exceptional guest experiences that exceed our customers' expectations.

Key Responsibilities
  • Guest Experience Standards: Develop and maintain high standards of guest experience to build strong loyalty and retention.
  • Customer Queries and Assistance: Address customers' queries about products, prices, availability, product uses, and services, providing assistance to satisfy their needs and meet or surpass their expectations.
  • Product Recommendations: Advise customers on product ranges best suited to their needs, demonstrating usage and benefits of various brands and products.
  • Sales and Target Achievement: Generate sales while achieving line and sales targets, utilizing your knowledge of makeup and skincare products.
  • Store Operations: Ensure merchandising levels in the store meet brand guidelines, track post-launch sales, and report stock shortages using the stock order form.
  • Stock Management: Ensure in-store stock replenishment is done at the right times, and stock receipt is processed according to set procedures.
Requirements
  • Experience: Minimum 2 years' experience in the beauty industry.
  • Language Skills: Fluency in Arabic and English languages.
  • Knowledge and Skills: Understanding of the luxury customer experience journey, passion for skincare and fragrance, and excellent communication skills.

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