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Guest Experience Ambassador

2 months ago

Dubai, Dubai, United Arab Emirates Marriott International Full time
About the Role

We are seeking a highly skilled and dedicated Guest Experience Expert to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a memorable stay for our valued customers.

Key Responsibilities
  • Exceptional Guest Service: Provide outstanding guest service by actively listening, addressing concerns, and anticipating needs. Delight guests with genuine appreciation and positive interactions, ensuring a memorable stay.
  • Efficient Check-in/Check-out Operations: Coordinate smooth check-in/check-out processes, confirming reservations, securing valid payment, and resolving any issues promptly. Utilize property-specific systems with discretion and maintain knowledge of rates and promotions.
  • VIP/Concierge Services: Enhance guest experience by offering personalized recommendations, arranging special services, and staying informed about property amenities and local attractions. Act as a resource for guests seeking information or assistance.
  • Cash Handling and Reporting: Ensure accurate processing of various payment types, perform daily cash handling tasks, and adhere to Marriott Cashiering Responsibilities. Run reports, review shift logs, and maintain accurate records to support smooth daily operations.
  • Team Collaboration and Compliance: Collaborate with coworkers, treating them with respect and dignity. Adhere to company policies and procedures, maintaining a professional appearance. Prioritize safety and security, following protocols for emergency situations and reporting any concerns promptly.
About Marriott International

Marriott International is a global hospitality leader, operating over 100 beautiful properties in gateway cities and distinctive resort locations around the world. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.