Sales and Catering Operations Manager

4 days ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Saadiyat Beach Club Full time
About the Role

We are seeking a highly motivated and organized Sales and Catering Operations Manager to join our team at Saadiyat Beach Club. As a key member of our Sales and Catering team, you will be responsible for ensuring comprehensive and complete coverage of your portfolio, achieving targets, and maximizing productivity.

Key Responsibilities
  • Meet sales objectives on a monthly, quarterly, and yearly basis.
  • Assist the Manager, Sales and Catering in ensuring comprehensive and complete coverage of your portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets, and maximum productivity.
  • Ensure the communication and information flow is maintained daily by distributing Banquet Event Orders to all Departments as well as by attending BEO briefings for the Sales & Catering Department, Food & Beverage Operations, and Kitchen Department.
  • Ensure that all incoming requests are handled jointly with the concerned Salesperson and as per the company standards, including an active follow-up on sent offers.
  • Supervise and assist with Banquet Operations before, during, and after events and assure Guest satisfaction throughout the event.
  • Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey.
  • Maintain detailed product knowledge of Saadiyat Beach Club, Kai Beach, Soul Beach, and direct competitors, including competition checks.
  • Ensure to forward all irregularities that you encounter in your department or any other department with Cluster Manager, Sales and Catering to maximize Customer Satisfaction.
  • Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.
About You
  • Caring, positive attitude towards guests and colleagues.
  • Hospitality mindset.
  • Upholds professional values, ethics, and standards of integrity.
  • Have a strong eye for detail.
  • Good level of English.
  • Genuine interest in helping guests.
  • Must possess high levels of integrity and maturity.
  • Ability to work on weekends shifts.


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