Catering and Sales Professional
1 week ago
The Catering Sales Manager is responsible for contracting and closing local catering and social business, ensuring timely and quality service delivery. This role aims to achieve catering revenue goals by actively up-selling each business opportunity to maximize revenue.
Key Responsibilities- Manage sales efforts for the hotel, including local corporate and social catering.
- Collaborate with off-property sales channels to ensure coordinated and complementary sales efforts.
- Respond to incoming catering opportunities and identify, qualify, and solicit new catering business to achieve personal and hotel revenue goals.
- Understand the overall market, competitors' strengths and weaknesses, economic trends, and supply and demand, and know how to sell against them.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Design, develop, and sell creative catered events.
- Maximize revenue by up-selling packages and creative food and beverage.
- Manage catering sales revenue and operation budgets, and provide forecasting reports.
- Develop menus that drive sales.
- Execute and support the operational aspects of business booked.
- Participate in and practice daily service basics of the brand.
- Monitor the effective resolution of guest issues that arise as a result of the sales process.
- Ensure successful performance by increasing revenues, controlling expenses, and providing a return on investment for the owner and the company.
- Interact effectively with sales, kitchen, vendors, competitors, local community, catering associations, and other hotel departments to ensure guest satisfaction.
- Execute and support the company's Customer Service Standards and hotel's Brand Standards.
- Execute exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations.
- Gains understanding of the hotel's primary target customer and service expectations.
- Develop a close working relationship with operations to ensure execution of strategies at the hotel level.
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