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Sales and Catering Operations Manager

2 months ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Saadiyat Beach Club Full time
Job Description

Job Title: Sales and Catering Operations Manager

Company: Saadiyat Beach Club

Job Summary:

We are seeking a highly motivated and experienced Sales and Catering Operations Manager to join our team at Saadiyat Beach Club. The successful candidate will be responsible for ensuring the sales objectives are met on a monthly, quarterly, and yearly basis.

Key Responsibilities:

  • Meet Sales Objectives: Meet the sales objectives on a monthly, quarterly, and yearly basis.
  • Account Management: Assist the Manager, Sales and Catering in ensuring comprehensive and complete coverage of own portfolio covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity in her/his portfolio of accounts.
  • Communication and Information Flow: Ensure the communication and information flow is maintained daily by distributing Banquet Event Orders to all Departments as well as by attending BEO briefings for the Sales & Catering Department, Food & Beverage Operations and Kitchen Department.
  • Request Handling: Ensure that all incoming requests are handled jointly with the concerned Salesperson and as per the company standards including an active follow-up on sent offers.
  • Event Operations: Supervise and assist with Banquet Operations before, during, and after events and assure Guest satisfaction throughout the event.
  • Guest Feedback: Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey.
  • Product Knowledge: Maintain detailed product knowledge of Saadiyat Beach Club, Kai Beach, Soul Beach, and direct competitors including competition checks.
  • Irregularities: Ensure to forward all irregularities that you encounter in your department or any other department with Cluster Manager, Sales and Catering to maximize Customer Satisfaction.
  • Health and Safety: Operate in a safe and environmentally friendly way to protect guests' and employees' health and safety, as well as protect and conserve the environment.
  • Compliance: Comply with the hotel environmental, health, and safety policies and procedures.

Requirements:

  • Caring Attitude: Caring, positive attitude towards guests and colleagues.
  • Hospitality Mindset: Hospitality mindset.
  • Professional Values: Upholds professional values, ethics, and standards of integrity.
  • Attention to Detail: Have a strong eye for detail.
  • Language Skills: Good level of English.
  • Genuine Interest: Genuine interest in helping guests.
  • Integrity and Maturity: Must possess high levels of integrity and maturity.
  • Flexibility: Ability to work on weekend shifts.