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Sales and Marketing Director
2 months ago
As a Sales and Marketing Director at Marriott International, you will be responsible for driving revenue growth and building successful relationships with customers.
Key Responsibilities- Building Successful Relationships
- Collaborate with off-property sales channels to ensure sales efforts are coordinated and complementary.
- Develop and strengthen relationships with existing and new customers to enable future bookings.
- Manage and develop relationships with key internal and external stakeholders.
- Provide accurate and effective turnover to Event Management.
- Managing Sales Activities
- Participate in sales calls with members of the sales team to acquire new business and close on business.
- Execute and support the operational aspects of business booked, including generating proposals and writing contracts.
- Using Knowledge of Market Trends and Target Customer Information
- Identify new business opportunities to achieve personal and location revenue goals.
- Understand the overall market, including competitors' strengths and weaknesses, economic trends, and supply and demand.
- Closely monitor market conditions and location needs to close the best opportunities.
- Gain a deep understanding of the location's primary target customer and service expectations.
- Providing Exceptional Customer Service
- Support the company's service and relationship strategy to drive customer loyalty.
- Service customers to grow share of the account.
- Execute and support the company's customer service standards.
- Provide excellent customer service consistent with the daily service basics of the company.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.