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Client Support Coordinator

3 months ago

Dubai, Dubai, United Arab Emirates raqmiyat dubai Full time
Client Support Coordinator at Raqmiyat Dubai

We are seeking a dedicated Client Support Coordinator to join our team. The ideal candidate will possess a strong background in technical support within the healthcare sector.

  • Educational Background: A Bachelor's degree in Computer Science or a related discipline is required.
  • Certifications: Professional certifications such as ITIL are preferred.
  • Experience: A minimum of 1 year of experience in providing technical support in a healthcare setting.
  • Technical Proficiency: Familiarity with health information systems, including EMR systems, patient portals, and medical imaging systems.
  • Software Knowledge: Proficient in Microsoft products from a user perspective.
  • Customer Service Skills: Excellent verbal and written communication skills, along with a strong work ethic.
  • Data Entry: High accuracy in data entry tasks.
  • Call Center Experience: Previous experience in a service center or call center is advantageous.
  • Language Skills: Proficient reading and writing skills in both Arabic and English.
  • Troubleshooting Skills: Experience in diagnosing issues in office and network environments.
  • Technical Tools: Familiarity with Active Directory, Exchange, and remote desktop management tools.
  • Quality Management: Experience with quality management tools and call recording software.
  • Incident Management: Proficient in using IT service management tools to log, manage, and resolve incidents and service requests.
  • Call Center Operations: Understanding of call center operations is beneficial.
  • ITIL Knowledge: ITIL Expert certification or relevant experience in service desk operations is a plus.
  • Analytical Skills: Strong analytical and problem-solving abilities to effectively identify and resolve IT-related issues.
  • Service Management: A solid understanding of ITIL Service Management principles.
  • Office Software: Good knowledge of Microsoft Office products.
  • Planning and Time Management: Proven ability to plan and manage time effectively.
  • Adaptability: Ability to work under pressure and adapt to changing scenarios while meeting management expectations.