IT Support Specialist

4 weeks ago

Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time
Job Purpose

At Combuzz HR Solutions, we seek a highly skilled IT Support Specialist to ensure compliance and adherence across the organization for IT policies and IT security. The ideal candidate will conduct periodic quality checks, encourage feedback from business operations, and ascertain the successful functioning of business systems.

Key Responsibilities:

  • Comprehensive understanding of network architecture and client/server technology.
  • Hands-on experience with Windows Server/Desktop OS environments.
  • Ability to perform remote troubleshooting and resolution.
  • Coordinating with IT vendors for support activities and projects.
  • Knowledge of O365 & Azure.
  • Attending calls from retail stores and back office to resolve minor problems via phone or remote support and coordinate with application team to resolve issues with the defined SLA.
  • Support maintaining and enhancing the existing attendance system to accurately capture attendance and report into the central attendance system, including coordination of development of interface from attendance system to HRMS.
  • Support maintaining and enhancing the existing CCTV system, including recording across the organization for safety and security purposes.
  • Support maintaining and enhancing the existing WAN/LAN connectivity, Firewall, Servers, Operating Systems, Antivirus updates, definitions, and databases.
  • Support end-user computing devices, including desktops, laptops, printers, handheld devices, etc., and related operating systems and applications, including Avaya.
  • Ensure compliance and adherence across the organization for IT policies and IT security.
  • Conduct periodic quality checks and encourage feedback from business operations to ascertain the successful functioning of business systems.
  • Prepare and submit monthly reports with recommendations and suggestions to improvise the existing systems by keeping abreast of user issues and highlighting key issues to the development team/application/support vendor for requisite enhancements.

Requirements:

Qualification:
  • Bachelor's in computer science from a recognized university followed by tertiary level qualification/certifications in IT systems or training in the same.
  • Good communication and interpersonal skill with high technical acumen.
  • Attention to details and concern for quality.
Experience:
  • 4-5 years of experience - Microsoft Dynamics, Ms. Office.
Language:
  • English.
Other Skills:
  • Organization skills.
  • Time management.
  • Communication skills.
  • Interpersonal skills.
  • Computer skills - Windows Server/Desktop OS, Firewall, POS, CCTV, Backup Solution.
  • Experience in MS Office 365.
  • Experience in MS Server 2016 / 2012.
  • Experience in maintenance, support, installation of Active Directory (cloud & op-premise) including Azure.
  • Experience in NAS.
  • Experience in Anti-virus setup and configuration.
  • Knowledge of firewall setup and policy definitions.
  • Experience in network topology and setups.
  • Experience in support, maintenance of end-user computing devices.

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