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Specialist - Customer Service Operations
3 months ago
We are seeking a dedicated Specialist in Customer Service Operations to join our team at Al Fardan Exchange L.L.C. This role is pivotal in ensuring seamless operations and delivering exceptional service to our clients.
Key Responsibilities- Support agents by addressing inquiries, resolving challenges, and facilitating onboarding and training processes.
- Deliver outstanding customer service by managing customer inquiries, resolving issues, and fostering a positive experience.
- Assist the finance department in reconciling financial transactions, ensuring precision, and addressing discrepancies.
- Oversee and manage secure FTP uploads, ensuring efficient data transfer and file sharing.
- Administer one-time password activities to enhance user authentication and data security.
- Maintain and secure browsers and applications for safe operational use.
- Manage user access levels and permissions to uphold security and data protection standards.
- Update and manage location information and network data to guarantee accurate service availability.
- Collaborate with the IT department to address network-related challenges and implement improvements.
- Supervise currency updates and modifications to comply with evolving financial regulations.
- Ensure all systems and documentation are consistently updated.
- Coordinate and schedule services to ensure timely delivery.
- Manage service schedules and reschedule as necessary.
- Oversee the accurate and efficient processing of financial transactions.
- Handle transaction amendments as required by clients or regulatory changes.
- Authorize and approve transactions within defined parameters.
- Process transaction amendments or cancellations in accordance with established protocols.
The Ideal Candidate
- Holds a Bachelor's degree in business, finance, or a related discipline.
- Possesses a minimum of 2-3 years of experience in operations and data management, preferably within the financial or fintech sectors.
- Exhibits strong data management and analytical capabilities.
- Demonstrates excellent attention to detail.
- Possesses effective communication skills and the ability to collaborate with cross-functional teams.
- Is proficient in relevant software and data processing tools.
- Exhibits strong time management and organizational skills to meet deadlines and prioritize tasks effectively.
- Has a solid understanding of financial regulations and compliance standards.
- Is knowledgeable about data management and security best practices.
- Is familiar with transaction processing and credit management.
