Customer Service Operations Leader
4 weeks ago
The Call Center Manager is responsible for overseeing the daily functions of the call center, ensuring operational efficiency and adherence to company standards.
Key Responsibilities:- Manage and direct a team of call center representatives, offering guidance, training, and performance evaluations.
- Design and execute strategies aimed at enhancing productivity, service quality, and customer satisfaction.
- Assess and monitor representative performance, providing constructive feedback and facilitating continuous development.
- Evaluate call center metrics to guarantee high-quality customer service and achievement of performance targets.
- Address complex customer inquiries or complaints that representatives are unable to resolve.
- Work collaboratively with other departments to identify and resolve customer-related issues.
- Forecast staffing requirements to ensure optimal team coverage at all times.
- Stay informed about new products, services, and policies to ensure accurate information is communicated by the team.
- Establish and review call center policies and procedures to maintain operational excellence.
- Bachelor's degree in Business Administration, Communications, or a related discipline.
- A minimum of 5 years of experience in a call center setting, with at least 3 years in a leadership capacity.
- Demonstrated leadership abilities with a successful history in team management, coaching, and performance assessment.
- Proficient in call center technologies and software.
- Outstanding interpersonal and communication skills.
- Capability to analyze and interpret performance metrics effectively.
- Familiarity with current industry trends and best practices.
- Fluency in English; proficiency in Arabic or additional languages is a plus.
-
Customer Service Representative
1 week ago
Dubai, Dubai, United Arab Emirates Customer Labs Full timeJob Summary:We are seeking a highly skilled and customer-focused individual to join our team at Customer Labs as a Customer Service Representative. The ideal candidate will be responsible for providing exceptional customer service and support to our clients in a fast-paced kiosk environment.Key Responsibilities:Client Welcome and Engagement: Warmly greet...
-
Customer Service Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeCompany Overview:Foreground LLC is a prominent service provider recognized for its dedication to outstanding customer service. As we expand our operations, we are in search of a skilled Call Center Manager who will maintain our high standards of excellence and elevate our team's performance in delivering exceptional customer experiences.Key...
-
Customer Service Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeCompany Overview:Foreground LLC is a prominent service provider recognized for its dedication to outstanding customer service. As the company expands its operations, they are in search of a proactive Call Center Manager who will maintain their esteemed reputation for excellence and elevate their team’s performance in customer satisfaction.Key...
-
Customer Service Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground LLC Full timeCompany Overview:Foreground LLC is a distinguished service provider recognized for its unwavering dedication to outstanding customer support. As the organization expands its reach, they are in search of a proactive Call Center Manager who will maintain their esteemed reputation and elevate their team's performance in delivering exceptional customer...
-
Customer Service Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Foreground. Full timePosition OverviewThe Call Center Manager will be responsible for overseeing the daily functions of the call center, ensuring operational efficiency and adherence to company standards.Key Responsibilities:Manage and direct a team of call center representatives, offering guidance, training, and performance assessments.Formulate and execute plans to enhance...
-
Customer Service Operations Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates Michael page Full timeRole OverviewThe Business Support Specialist serves as a vital link between various departments, ensuring seamless communication and data management across the organization.Key ResponsibilitiesAct as the primary contact to facilitate interdepartmental collaboration and enhance data collection processes.Streamline operational workflows by focusing on portal...
-
Retail Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Atlantis Resort Full timeAs a Retail Operations Leader, you will play a pivotal role in supporting the Retail Manager in overseeing the daily retail activities at Atlantis The Royal. The successful candidate will be tasked with ensuring that exceptional service standards are consistently upheld for our esteemed clientele.Utilizing your communication and interpersonal skills, you...
-
Service Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Crossover Full timeRole OverviewThe Operations Manager will be pivotal in driving the integration of AI technologies into service operations, ensuring projects are executed efficiently and effectively.Key ResponsibilitiesOversee the timely execution and delivery of targeted projects aimed at incorporating AI solutions into service operations, maintaining adherence to scope and...
-
Customer Service Representative
2 weeks ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Majid Al Futtaim. As a key member of our Customer Service team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and enjoyable experience for all visitors to our shopping centers.Key...
-
Customer Service Representative
5 days ago
Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Officer at Majid Al Futtaim. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a smooth and enjoyable experience in our shopping centers.Key ResponsibilitiesCustomer...
-
Customer Service Representative
1 week ago
Dubai, Dubai, United Arab Emirates dnata Travel Group Full timeJob PurposeTo provide exceptional customer service and support to clients of dnata Travel Group, handling a wide range of customer contacts and inquiries to ensure high levels of customer satisfaction and loyalty.Key ResponsibilitiesHandle customer contacts, including telephone calls, emails, and faxes, in a professional and courteous manner to meet the...
-
Team Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Grand Hyatt Full timeOrganization - Grand HyattOverviewThe Assistant Manager - Housekeeping plays a crucial role in ensuring the smooth operation of the housekeeping department, aligning with the corporate strategies and brand standards of Hyatt International. This position is essential in meeting the expectations of employees, guests, and owners alike.Key ResponsibilitiesThe...
-
Parts Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Energy Jobline Full timePosition Overview:The Parts Operations Leader is tasked with guiding their team towards achieving operational excellence while ensuring that essential components are readily available for Service and Collision teams. Key Responsibilities:By exemplifying best practices, the Parts Operations Leader actively participates in the necessary activities to maintain...
-
Customer Service Operations Supervisor
4 weeks ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeJob Title: Customer Service Operations SupervisorCompany: Precision Hire SolutionJob Purpose: To lead, mentor, and inspire a team of Customer Service Representatives, driving them towards achieving performance goals and improving overall departmental efficiency.Job Responsibilities:Provide direction and motivation to a team of representatives in the customer...
-
Customer Service Operations Officer
1 week ago
Dubai, Dubai, United Arab Emirates Al Fardan Exchange L.L.C Full timeJob Description**Job Title:** Customer Service Operations Officer**Job Summary:** We are seeking a highly skilled Customer Service Operations Officer to join our team at Al Fardan Exchange L.L.C. The successful candidate will be responsible for providing exceptional customer support, managing operations, and ensuring the smooth functioning of our financial...
-
IT Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Culture Recruitment Group Full timeRole Overview:The IT Operations Leader will be responsible for overseeing the comprehensive delivery of IT services across the organization. This position entails managing and optimizing an ITIL-based Service Desk that encompasses incident, problem, and change management practices.Key Responsibilities:Ensure accountability for group-wide IT service delivery...
-
Retail Operations Leader
4 weeks ago
Dubai, Dubai, United Arab Emirates Sundus Full timeRole OverviewThe Retail Operations Leader will be responsible for driving the execution of sales initiatives aimed at enhancing market share, growth, revenue, and profitability.Key ResponsibilitiesSales Strategy Implementation: Spearhead the deployment of sales strategies with a focus on maximizing market penetration and profitability.Performance Monitoring:...
-
Dubai, Dubai, United Arab Emirates Kerzner International Full timeAbout the RoleThe Operations Manager, Ticketing is responsible for the overall operations of ticketing functions of Aquaventure World. This includes ensuring the efficient processing of ticket transactions, maintaining accurate cash handling records, and providing exceptional customer service to guests.The person in this role will oversee the development and...
-
Team Leader
1 week ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeJob Summary:The Team Leader - Operations will be responsible for supervising all activities related to the assigned areas on shift to ensure that the team is providing the best services and optimum quality to the customer airlines in line with dnata's standards.Key Responsibilities:Plans the distribution and allocation of resources to ensure that the areas...
-
Customer Service Operations Supervisor
4 weeks ago
Dubai, Dubai, United Arab Emirates Precision Hire Solution Full timeJob Title: Customer Service Operations SupervisorCompany: Precision Hire SolutionJob Purpose: To lead, mentor, and energize a team of Customer Service Representatives to meet objectives and improve overall departmental efficiency.Job Responsibilities:Inspire and direct a team of representatives within the contact centre, emphasizing sales strategies,...