Customer Success Leader

3 days ago


Dubai, Dubai, United Arab Emirates Crypto Full time

This exciting opportunity calls for an accomplished professional to spearhead product initiatives from inception through execution. As a seasoned product leader, you will be responsible for architecting and managing industry-shaping platforms that revolutionize how people interact with money.

About the Role:
  • You will oversee the creation of top-notch trading UX/UI and workflows for sophisticated retail traders, concentrating on multi-channel capacities and harmonizing mobile app and website experiences.
  • A data-driven methodology is vital in this position, where you will set up event monitoring to empower funnel analytics and CRM capabilities, refining metrics to measure strategy efficacy.
  • You will draft product features and outcomes by guiding and documenting detailed product specifications, balancing necessary trade-offs for optimal outcomes.
  • Collaboration with feature teams is crucial, offering product guidance, managing teams, and pushing for ongoing improvement.
Key Responsibilities:
  • Oversee the Exchange's Experience roadmap, focusing on user experience, data-driven decision making, and value delivery across the organization.
  • Become deeply familiar with market trends and customer needs, remaining updated on industry advancements and integrating feedback into product development.
  • Represent the domain in cross-functional interactions, ensuring cohesion and teamwork with various groups.
  • Encourage a culture of innovation, embracing new concepts and technologies to drive business expansion and success.


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