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Client Success Expert

1 week ago

Dubai, Dubai, United Arab Emirates Splash Software LLC Full time

Job Description

Splash Software LLC seeks a seasoned Client Success Expert to lead our B2B team in driving client growth and retention. The successful candidate will possess a minimum of 2 years of experience in account management, customer success, or business development roles. Experience in the iGaming, software, or cryptocurrency industries is highly advantageous.

Responsibilities:

  1. Develop Strategic Account Plans: Create and execute customized account strategies to drive client growth and retention. Monitor client performance metrics and provide actionable insights to optimize their success.
  2. Build Strong Client Relationships: Foster and maintain strong relationships with B2B clients through exceptional communication and interpersonal skills. Ensure client satisfaction and long-term engagement.
  3. Collaborate with Internal Teams: Work closely with product, marketing, and support teams to ensure seamless client onboarding and ongoing success. Act as a liaison between clients and technical teams to address product or platform queries.
  4. Provide Valuable Insights: Stay informed about market trends and industry updates to provide valuable insights to clients. Prepare regular reports and presentations to update clients on progress and performance.

Requirements:

  1. Experience: Minimum 2 years of experience in account management, customer success management (CSM), client relationship management (CRM), or business development management (BDM). Previous exposure to the iGaming, software, or cryptocurrency industries is highly desirable.
  2. Technical Skills: Familiarity with CRM tools like Monday, Salesforce, Zoho CRM, or similar platforms. Knowledge of iGaming platforms, payment gateways, blockchain tools, or other B2B products and services is a strong advantage.
  3. Skills: Excellent communication and interpersonal skills with a client-first mindset. Strong analytical and problem-solving abilities. Proven track record of managing and growing client accounts. Highly organized with the ability to manage multiple priorities effectively. Self-motivated, proactive, and adaptable to a fast-paced environment.