Client Success
4 weeks ago
Client Success & Trading Support AnalystLocation: Dubai, UAEAbout CoinRoutes Inc.CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution and unparalleled customer support. We work with some of the largest crypto funds and trading firms, building lasting relationships through one-on-one interactions, rapid response times, and high-touch client service. We're looking for an exceptional individual with a finance background who can enhance our client relationships while providing technical support in a dynamic, fast-paced environment.Position DetailsThe Trading Support & Client Relationship role will serve as the primary point of contact for both technical support and relationship management, ensuring that clients receive seamless service, technical expertise, and support tailored to their needs. This role requires relocation to Dubai, UAE, and previous experience in the finance or crypto industry.ResponsibilitiesClient Interaction & Relationship Management:Serve as a key contact for clients, responding to inquiries and providing proactive assistance through email, Slack, Telegram, phone, email, and other channels.Establish and maintain strong client relationships, understanding their specific needs to provide customized support and advice.Conduct one-on-one client consults to demonstrate and explain available order algorithms and parameters, addressing questions about trading strategies and technology.Technical Support & Troubleshooting:Act as the first line of support for technical issues, troubleshooting and resolving client issues related to the front-end UI, API connectivity (REST, WebSocket, FIX), and backend systems.Document issues comprehensively, following tickets through to resolution and escalating complex issues as needed.Collaborate with internal teams, including development and sales, to communicate client feedback and help refine products and services.Product Knowledge & Client Education:Educate clients on CoinRoutes products, including algorithmic suites and trading parameters, to enhance their understanding and effective use of our tools.Stay updated on cryptocurrency trading and financial markets to provide valuable insights and guidance to clients.Assist with quality-assurance testing, contributing to a collaborative and supportive team culture.Requirements2-4 years of experience in finance, crypto, or a related field with an understanding of trading products (spot trading, derivatives, futures).Willingness to relocate and work in our Dubai office in person.Excellent interpersonal and communication skills with the ability to provide high-touch client service.Technical troubleshooting skills related toAPIs (REST, WebSocket, FIX), and system logs.Strong organizational and multitasking abilities to meet deadlines and follow structured procedures.Adaptability and a proactive approach in a fast-evolving technology environment.Preferred QualificationsExperience with algorithmic trading desks, trading technology firms, or financial markets.Self-starter with the ability to operate independently while supporting team objectives.Capacity to build lasting client relationships through responsive and personalized support.Willingness to travel occasionally for client meetings and conferences.CoinRoutes Inc. is an equal opportunity employer. We're committed to hiring the best people regardless of race, religion, sex, sexual orientation and expression, national origin, age, disability or genetics.#J-18808-Ljbffr
-
Client Success Associate
4 days ago
Dubai, Dubai, United Arab Emirates Client of Talentmate Full timeJob Overview for Client Success AssociateWe are seeking a highly skilled Client Success Associate to support our sales team in managing client communications, processing orders, and ensuring smooth sales operations.Key Responsibilities:Coordinate sales activities between internal teams and external clients.Process orders, invoices, and contracts accurately...
-
Client Success Specialist
6 days ago
Dubai, Dubai, United Arab Emirates Client of Prestige IFA Full timeAbout the RoleThis Financial Services Liaison position offers an exciting opportunity to join our dynamic team at Client of Prestige IFA. As a key member of our Client Relationship Management department, you will play a vital role in building and maintaining strong relationships with our valued clients.This is a chance to leverage your exceptional...
-
Client Success
2 days ago
Dubai, Dubai, United Arab Emirates Coinroutes Full timeClient Success & Trading Support Analyst - DubaiJoin to apply for the Client Success & Trading Support Analyst - Dubai role at CoinRoutes.Location: Dubai, UAEAbout CoinRoutes Inc.CoinRoutes Inc. is a leading provider of smart-order routing and algorithmic trading tools for crypto-assets, offering our clients a high-performance, algorithmic trading solution...
-
Client Success Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates WebCastle Technologies L.L.C Full timeAs the Manager - Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our company's...
-
Client Success Manager
3 days ago
Dubai, Dubai, United Arab Emirates WebCastle Technologies L.L.C Full timeAs the Manager - Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class experience that aligns with our company's...
-
Client Success Expert
4 days ago
Dubai, Dubai, United Arab Emirates Splash Software LLC Full timeJob DescriptionSplash Software LLC seeks a seasoned Client Success Expert to lead our B2B team in driving client growth and retention. The successful candidate will possess a minimum of 2 years of experience in account management, customer success, or business development roles. Experience in the iGaming, software, or cryptocurrency industries is highly...
-
Client Success Leader
4 days ago
Dubai, Dubai, United Arab Emirates WebCastle Technologies L.L.C Full timeAt WebCastle Technologies L.L.C, we are seeking a Client Success Leader to play a pivotal role in fostering strong client relationships and driving revenue growth.Key Responsibilities:Client Onboarding: Serve as the primary point of contact for assigned clients, ensuring their goals are met through our solutions.Lead client onboarding processes to set clear...
-
Client Success Manager
3 weeks ago
Dubai, Dubai, United Arab Emirates WebCastle Full timeManager - Client Success Job Summary: As the Manager - Client Success, you will be responsible for fostering strong client relationships, ensuring client satisfaction, and driving revenue growth through strategic engagement. You will play a pivotal role in retaining clients, identifying new opportunities for collaboration, and delivering a world-class...
-
Client Success Manager
7 days ago
Dubai, Dubai, United Arab Emirates ADIB - Abu Dhabi Islamic Bank Full timeClient Success ManagerADIB - Abu Dhabi Islamic Bank is dedicated to providing exceptional client experiences. As a Client Success Manager, you will play a critical role in driving customer satisfaction and loyalty through proactive issue resolution and personalized support.Key Accountabilities:Manage and resolve complex customer inquiries and issues.Develop...
-
Client Success Manager
4 days ago
Dubai, Dubai, United Arab Emirates First Abu Dhabi Bank Full timeJob SummaryFirst Abu Dhabi Bank is seeking a talented Business Development Officer to join our team. The successful candidate will have a proven track record of success in sales, customer service, or related fields, and will be responsible for identifying and pursuing new business opportunities, building strong relationships with clients, and driving growth...
-
Director of Client Success
7 hours ago
Dubai, Dubai, United Arab Emirates Click And Connect Online Limited Full timeClick And Connect Online Limited is seeking an experienced Director of Client Success to lead our business development team. This key role is instrumental in driving the growth and success of our Pathway Advisors, who play a vital part in delivering exceptional client service.About the Role:This position is responsible for leading the business development...
-
Client Success Advocate
5 hours ago
Dubai, Dubai, United Arab Emirates Alaan Full timeWe are an AI-powered expense management platform designed to simplify finance for businesses in the Middle East. Our goal is to help companies save time and money by streamlining their financial operations.Our innovative platform offers a suite of tools that enables businesses to manage and control their expenses in one place, including smart corporate...
-
Client Success Director
1 hour ago
Dubai, Dubai, United Arab Emirates Byte Crew Technologies Full timeJob Role:We are looking for a seasoned Client Success Director to lead our commercial efforts. As a Client Success Director, you will be responsible for developing and implementing commercial strategies, managing client relationships, and driving revenue growth.Key Responsibilities:Commercial Strategy:Develop and execute commercial plans to achieve revenue...
-
Client Success Associate
4 days ago
Dubai, Dubai, United Arab Emirates Arrise Full timeAbout the Job:This is an exciting opportunity to join Arrise as a Client Success Associate. The successful candidate will play a key role in ensuring client satisfaction and driving revenue growth in the iGaming industry.The primary responsibilities of this role include developing strong customer relationships with relevant stakeholders within the customers,...
-
Client Success Manager
1 day ago
Dubai, Dubai, United Arab Emirates Nativ Full timeJob Title: Client Success ManagerWe are seeking a skilled and proactive professional to join our team as a Client Success Manager. In this role, you will be responsible for managing vendor accounts and ensuring their success on our platform.Key Responsibilities:Vendor Account Management: Oversee and manage vendor accounts to ensure their product listings are...
-
Client Success Director
3 weeks ago
Dubai, Dubai, United Arab Emirates SoftServe Full timeThe Client Success Director (CSD) is a key leadership role within the revenue organization, serving as a strategic partner and trusted advisor for large complex accounts and accounts with high potential for growth that need ultimate focus. The CSD orchestrates the seamless integration of SoftServe's services within the client's environment, ensuring high...
-
Client Success Lead
4 days ago
Dubai, Dubai, United Arab Emirates Fluid Codes Full timeWe are looking for an experienced Client Success Lead to join our team at Fluid Codes. This role involves managing and growing large, strategic accounts in a B2B environment. You will be responsible for developing and executing account plans, identifying new opportunities, and driving revenue growth.Responsibilities:Manage a portfolio of strategic accounts,...
-
Client Success Professional
22 hours ago
Dubai, Dubai, United Arab Emirates The Secret Society Full timeAbout The RoleWe are seeking an experienced Marketing Account Manager to join our team at The Secret Society.The ideal candidate will have a strong understanding of marketing principles and strategies, excellent communication and negotiation skills, and the ability to work independently and collaboratively in a fast-paced environment.The successful candidate...
-
Client Success Consultant
6 days ago
Dubai, Dubai, United Arab Emirates Aramex Full timeAramex is seeking a Client Success Consultant who can mentor, coach, and empower team members to achieve individual and team goals. As a key member of our team, you will develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.Key Responsibilities:Cultivate and manage relationships with key clients,...
-
Head of Specialized Client Success
1 hour ago
Dubai, Dubai, United Arab Emirates Visa Inc. Full timeCompany OverviewVisa Inc. is a leading payment technology company that enables fast, secure and reliable transactions across the globe. With a strong commitment to innovation and customer satisfaction, we strive to create a better world for everyone.Job DescriptionThe Sr. Manager, Specialized Client Success will play a key role in driving client success...