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Front Office Representative

2 months ago

Ras alKhaimah, Ra’s al Khaymah, United Arab Emirates HILTON HOTELS Full time
Front Office Agent Job Description

We are seeking a highly skilled and customer-focused Front Office Agent to join our team at Hilton Hotels.

Key Responsibilities:

  • Guest Interaction: Provide exceptional service to guests, ensuring a positive experience from check-in to check-out.
  • Front Office Operations: Manage front desk operations, including check-in, check-out, and room assignments, while maintaining accurate records and adhering to hotel policies.
  • Communication: Effectively communicate with guests, colleagues, and management to ensure seamless service delivery.
  • Training and Development: Participate in training programs to enhance skills and knowledge, and assist with the development of new team members.
  • Product Knowledge: Demonstrate a thorough understanding of hotel room categories, rates, packages, and promotions to provide informed recommendations to guests.
  • Revenue Growth: Utilize up-selling techniques to maximize room occupancy and promote hotel services and facilities.
  • Security and Compliance: Adhere to hotel security, fire regulations, and health and safety legislation, and follow company brand standards.
  • Teamwork: Collaborate with other departments to ensure seamless service delivery and achieve team goals.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
  • Customer Focus: Provide exceptional service to guests, ensuring a positive experience.
  • Attention to Detail: Maintain accurate records and adhere to hotel policies.
  • Teamwork: Collaborate with other departments to achieve team goals.