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Customer Support Team Lead

1 week ago

Dubai, Dubai, United Arab Emirates B2BROKER Full time

Job Overview:

B2BROKER is seeking a Customer Support Team Lead to join our team. As a key member of our support operations, you will be responsible for building and leading a high-performing support team, establishing processes and procedures to ensure efficient and effective customer support, and developing strategies to drive continuous improvement.

Key Responsibilities:

  • Team Leadership: Recruit, train, and manage a team of support agents, establish clear goals and objectives, and provide coaching and development opportunities.
  • Process Improvement: Analyze support operations and identify areas for improvement, develop and implement new processes and procedures to increase efficiency and effectiveness.
  • Communication: Develop and maintain strong relationships with internal stakeholders, communicate effectively with customers, and respond to customer inquiries in a timely and professional manner.

Required Skills and Qualifications:

  • 5+ years of experience in customer support, preferably in a leadership role.
  • Proven track record of building and leading high-performing teams.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Fluency in English.