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Executive Assistant to Customer Service Team Lead

1 week ago

Dubai, Dubai, United Arab Emirates Ward Al Yasmin Technical Services LLC Full time

Job Title: Executive Assistant to Customer Service Team Lead
Location: Dubai, UAE

Salary: AED 2 + AED performance-based earnings

Description:

We are seeking an experienced and skilled Executive Assistant to join our Customer Service Team Lead at Ward Al Yasmin Technical Services LLC in Dubai. The successful candidate will provide administrative support to the team lead, handle customer inquiries, and assist with operational tasks.

Responsibilities:

  • Providing administrative support to the Customer Service Team Lead, including managing calendars, emails, and tasks.
  • Responding to customer inquiries via phone, email, or social media channels.
  • Assisting with order management, including confirming orders and verifying accuracy before dispatch.
  • Collaborating with the marketing team to post engaging content daily, including product videos.
  • Tracking customer satisfaction and resolving issues to enhance service.

Requirements:

  • Experience in customer service and operations is preferred.
  • Strong communication and organizational skills.
  • Ability to multitask and meet deadlines.
  • Proficiency in managing supplier relations and product listings.